The Hava Ubud A Pramana Experience

Nos encantó nuestra estancia en Hava Ubud. La ubicación era perfecta, a solo 10-15 minutos del centro de Ubud. Y todas las comodidades estaban limpias. El personal fue muy amable y constantemente te hace sentir bienvenido y seguro. También fueron útiles para atender nuestra solicitud durante nuestra estancia. Es una pena que no pudiéramos quedarnos más tiempo. El único inconveniente fue la publicidad engañosa de TRIP.COM ya que el sitio web muestra una imagen diferente a la de las habitaciones reales. Para la habitación de lujo con bañera, en realidad tienes que recargar más (~$1,5 millones de rupias). Trip.com debe especificar correctamente las comodidades de la habitación para evitar confusiones con otros futuros huéspedes. Afortunadamente, el servicio fue de primera categoría, lo que hizo que estuviera bien pagar más por la habitación que queríamos. Mi recomendación es no reservar desde trip.com sino con un proveedor más confiable.👍

A quiet place but more room for improvement on room cleanliness. I can smell mold and the sink is clogged despite reminding them to clear it. Buffet breakfast not much variety

New hotel with lots of friendly and eager to assist staff. Their kindness makes you feel welcomed and their readiness to serve you at every moment truly makes it feel like you’re on holiday. The rooms and facilities are clean, beautiful pool and water fountain. Great spa to get a massage at and breakfast was good. Shuttle service that runs to and from Ubud Centre (only selected times, so make sure you know the schedule). Although I gave them a 5/5, the are still things I think that they can improve on. 1. Housekeeping is quite slow, I stayed at the pool one day and had lunch at the restaurant, after 3 hours I returned to my room and it still wasn’t touched by housekeeping. I also waited longer on the day of my check-in to get to my room. Although I arrived early and was patient and understanding to wait until my room was ready at 14:00 I still ended up waiting another 30mins to get to my room. This was a little annoying as they already knew I was waiting a long time and feel like they could’ve somehow speeded up the service. I understand they have their cleaning standards, especially for a new check-in. Maybe they need to employ more housekeepers to fulfil the hotel’s requirements. 2. On the day of my arrival the pool wasn’t open due to bad weather days prior to my check-in, which I totally understand and grateful they tend to the pool so well. I was however offered 20% discount on the Spa, outdoor activities etc. through a paper that was placed on my bed after I got into my room. However this coupon wasn’t explained to me and when I tried to use it two days later for a massage I was told it was only valid for the day the pool was out of service. 3. Breakfast - I understand it’s a smaller hotel and I appreciate any hotel that tries to contribute to the environment by limiting food waste by only serving certain about of dishes, however a better variety would have been appreciated, especially for guests that stays for a couple of nights. With that the buffet breakfast only came with a Balinese Coffee or Tea. This was not explained before booking the room and this information wasn’t given by Trip.com. It does however say the buffet breakfast comes with coffee or tea. But like many many other hotels I’ve stayed at and mentioned that the buffet breakfast comes with coffee or tea it usually means that there is a variety of coffee or teas available. And wanting a cappuccino or iced latte for breakfast would cost you extra. 4. The restaurant, drink usually came not as cold as one would expect it to be. I ordered an ice tea and it was more of a lukewarm tea. The beer they served was also not very cold and quite disappointing especially when it’s so hot and all you want is something ice cold. 5. The hotel entrance is a bit difficult to find, management can think of a better way to showcase the entrance/name of the hotel. Overall I enjoyed the stay, it close enough to walk to Ubud Centre (about 15min walk) If you’re up to it. It’s beautiful, clean and a little peace of paradise. Some services however need more attention to details.