Usuario invitado
3 de junio de 2025
Unfortunately, our experience at the hotel was overshadowed by the rude and aggressive behavior of one of the staff members — Clara. We were subjected to unjustified shouting and even threats over a very minor situation. Instead of calmly explaining the rules, Clara reacted with hostility, raising her voice and speaking to us in an intimidating and disrespectful way. What was especially disturbing is that she started threatening us, saying that she would make things worse for us. This kind of behavior is absolutely unacceptable. Even after we raised a complaint, Clara never offered any apology or explanation. Instead, it was other staff members — who listened to our story — who apologized to us. This lack of accountability and professionalism on Clara’s part left a very negative impression. That said, we also want to highlight the positive sides of our stay. The chef, Rafaella, was always friendly, smiling, and kind. Alexander at the reception was professional, helpful, and attentive — we are grateful for his support. And of course, the breathtaking views from the hotel restaurant truly captivated us and, at least for a moment, helped us forget about the unpleasant experience. The scenery is definitely one of the best things about this place.
Traducir