Los mejores hoteles de 5 estrellas en Bakú

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

El hotel es muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad El personal de recepción nos dijo que nuestro comprobación inicial de la reserva se canceló y que, como se reservaron completamente, deberíamos pasar tiempo en otro lugar hasta las 3:00. Nos contactamos con nuestro agente indio que había reservado este hotel para nosotros. Se pusieron al trabajo y nos mantuvimos actualizados. Estabamos sentados en frente de la recepción todo este tiempo. En una hora recibimos un mensaje que se había ordenado. El hotel está muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy bien situado, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca El hotel está muy bien, pero no hay excusas. Nos vamos a volver aquí en nuestro camino de vuelta y pediremos que se decida tarde.

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

No lo calificaría como 5-star, pero nuestra experiencia era totalmente adecuada. Centralmente situado, el hotel estaba cerca de la mayoría de las atracciones turísticas de Baku. Eligimos reservar la habitación más barata, ya que tenía un precio muy atractivo. La habitación era sin ventanas y, aunque es espaciosa, era muy caliente. Mi mejor consejo sería pagar un poco más por una habitación con ventanas. Esto hará que su estancia sea exponencialmente mejor.

Good stay with calm and quiet sea view. Staff were so friendly. Breakfast spread could be more nice. otherwise it's a good property.

We have just returned home from a very enjoyable 11 night stay at this hotel. Our room (214) was spacious, bright and comfortable. The air conditioning could do with being set to a couple of degrees cooler, as it did feel hot most nights. The shower is good and the room has a kettle and fridge. Very tastefully furnished. Housekeeping is flawless - thank you. We ate dinner in the restaurant twice. The food is very good and so is the service. The views of the FlameTowers are stunning. Breakfast is also served on the top floor. Omelettes cooked to order and plenty of buffet cheeses , meats and salads. My only disappointment was with the bread. Freshly baked rolls and more locally baked bread would be a big improvement. We booked the hotel partly because it had a spa. Unfortunately this was under renovation during our stay and so closed to guests. Surely this could be communicated in advance? This was a disappointment for us, as we were planning to make use of this facility. Another area which could be improved is the garden on the 3rd floor. We sat out there a couple of times and although they have comfortable chairs and cushions, the whole area felt a bit scruffy and underutilised. Improving this area by having a proper coffee/cocktail bar and watering the hanging baskets would make a difference. The staff in the hotel are lovely. One lady in particular (I’m afraid I don’t know her name) spoke with us every day and was always friendly and helpful. All the reception staff are professional and pleasant. I can recommend this hotel for it’s perfect location in the Old Town, walking distance to everywhere you need. We felt it was also good value for money. This is a clean and comfortable hotel with fantastic views from the roof top. We had a great time in Baku and although there are some improvements which can be made, I can highly recommend the Shirvanshah Hotel.

The hotel was excellent with all the facilities being great specially the location which is but a few minutes walk from every tourist spot. Standing right across the Caspian Sea, the view is a pleasure to watch from the balcony. But Kamal the manager along with his team of Camilia, Salem, Sarhan and Afet to name a few, made it an exceptional holiday for me. Their efficiency in handling any ask was fantastic not to mention their attitude, politeness and pleasantness. The icing on the cake (literally) was my birthday being celebrated by them! Thank you so much Team Promenade and wish you'll the best :)

Very nice staffs at reception, met different faces during my stay but all my needs are well taken care of. Great job front desk team! Room is spacious, location is a bit far from tourist attractions, but has supermarket within walking distance, also a shuttle bus can be booked to go to old town. Breakfast is not good as Intercontinental, very little choices so didn't eat there.

Experience an abundance of unparalleled facilities and features at Lake Palace Baku.Maintain seamless communication using the complimentary Wi-Fi at hotel.Guests can avail parking facilities at the hotel.For extended visits or whenever required, the laundry service ensures your preferred travel garments remain fresh and accessible.During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation.At Lake Palace Baku, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Elevate your experience at hotel with the knowledge that certain rooms are equipped with air conditioning, ensuring a more pleasant stay for you. In select rooms at the hotel, a refrigerator is available for those moments when it seems necessary. Begin your day carefree at Lake Palace Baku, as complimentary breakfast is offered for your convenience. Enjoy an entertaining evening with your fellow travelers at the hotel's nightclub.