Sapphire City Hotel

Хорошее место локации. Приветливый персонал. Позволили выехать позже на 2 часа без доплаты. Номера большие, но на последнем этаже,,окна под потолком, т.е номер без вида. Плохая звукоизоляция, постоянно шум. Завтраки достаточно простые,,но вид из ресторана на город хорош. Среди го тех много индусов, представителей ближнего Востока и местных жителей

我就説幾個字：**別來，一晚上開着燈沒睡着

Amazing location. Rooms nice and spacious. Staff friendly. Sona at the reception is super helpful. Nice heritage building. 5 stars. Room with a balcony facing Nizami street is worth it. On Nizami street walking distance to old town. Only in room dinning needs a little attention. Otherwise 5 stars

We had a fantastic experience at Sapphire City Hotel Baku! The warm hospitality, courteous staff, and well-maintained property made our trip truly enjoyable. Sona from the front desk stood out with her kindness and professionalism, making us feel valued throughout our stay. Located right in the heart of Nizami Street, the hotel is perfect for sightseeing, shopping, and dining. We strongly recommend this property to anyone visiting Baku!

The hotel location has to be one of the best in Baku. Walking distance to the Old City, and Seaside Boulevard, with many shops and restaurants at the doortep. Additionally, what stood out for me was the service. Thank you Sona and Layla for being so helpful and pleasant at all times. Breakfast was a beautiful, green experience at the rooftop terrace overlooking the city. Can't think of a better hotel in Baku.

I had an incredibly negative experience at Sapphire City Hotel Baku that has completely soured my view of the city. During check-in, the bellboy took our luggage to the second floor alone. Shortly after, I realized my wallet with 600 USD and my credit card had been stolen. It’s clear that the theft occurred during the check-in process. When I brought this to the attention of the hotel staff, they showed very little concern or urgency in addressing the issue. To make matters worse, the hotel manager had the audacity to tell me, “When you get your money back, make sure to give me a gift.” This is not only unprofessional but incredibly disrespectful, especially in such a serious situation. There were no real steps taken to investigate the theft, and the hotel’s response to my complaint was dismissive at best. It felt as though they cared more about receiving a gift than resolving the issue or helping me recover my stolen money. This experience has completely shaken my trust in both the hotel and the city. I had high hopes for Baku, but after this, I can’t recommend it as a safe destination for tourists. I urge anyone considering staying at Sapphire City Hotel to be extremely cautious with their personal belongings and expect little support from the management in the event of a problem.