Ostello del Bigallo - Bigallo Hostel

Ostello Bigallo is a beautiful, sustainable gem. The staff is warm and welcoming, the rooms are stunning, and everything is incredibly clean. Keep in mind, you’ll need a car or can take a local bus and walk about 20 minutes on a road without a sidewalk to reach the property. I have one unexpected experience which ruined my experience: I arrived a little after midnight and found the door leading to the garden—which gives access to the rooms—locked. I hadn’t been informed that the front desk closes at midnight and that this door would be locked afterward. As a result, I wasn’t able to get to my room and ended up waiting until 5 a.m., when I was luckily able to reach friends who came to help. I was able to find an empty bed and crash. Thank heavens my friend helped me. My friend who hosted me and paid for the room- was not offered any money back and that truly upset me. Though I didn’t get to use my room, I think it is basic that the hostel provide an emergency contact for situations like this. It is unacceptable to not have an emergency contact. Aside from that, it’ seemed like a nice place!

I booked 2 nights at this hostel. It is only accesible if you are going by car. I made a huge mistake, I took a bus that leaves you "somewhere" and then you need to walk up hill, with no side for pedestrians at all, you literally walk in the mindle of the road. It might sound silly but I did not feel comfortable doing that. I tried to call them but nobody answered, the line said that it did not exist or was not accesible or something like that, which was insanely frustrating. I tried to call a taxi but nobody answered either.It was getting dark and I was a bit stressed so I decide to go back to Florence. They charge me both nights, I received an email from their side where you could perceive that what i was saying was none of their business. I was asking for help to arrive there. From my experience I would say to put your money somewhere else.