Is Serenas Badesi Resort

Unfortunately, we cannot recommend this resort. The quality does not justify the price – we have had far better experiences in hotels at half the cost. Sadly, the list of negative points could be extended even further. Overall, our stay was a great disappointment.

A very hard review to write so let's start with the pros *great rooms set out in a village so it's not a hotel *juice dispensers around the resort for drinks *lovely clean pools *2 reserved sun loungers for your time at the beach for the duration of your stay. The beach was my favourite place so calm and quiet. *Big shout out to Martina on the desert stand. Didn't speak English but had a lovely smile for us. And the chip man who could only say chips but was lovely. *plenty of options for food, even my son who has allergies could eat plenty Cons *for a 4 star hotel you get 2 cans of water on your first day then nothing. So if you're parched in the middle of the night I suggest you take a refillable bottle with you and take to your room. *you pay a tourist tax This was a surprise but we paid it. Then upon reading about it. They charged us for our 5 year old. When questioned we got grief especially because of the language barrier. *If you want to go on the day trips I suggest you Rob a bank. 550 euros for a family to go on one trip!! We gave them a miss. *entertainment didn't start till 9. Everything in Italian but we didn't stay as it was too late for our daughter. The biggest thing was no one spoke English, so we felt like outcasts for the week. We didn't have a clue what was happening, the entertainment group that was spread about the resort, completely ignored us and talked to other families. We tried asking questions but got no where. They sang in English very weird but didn't speak it??? We booked a table for dinner one day as they have 1 restaurant for the buffet that was for everyday but 2 restaurants that can be booked once for something different under the inclusive price which was nice. When you book on the app, they ask about allergies. We ticked my son had them and all was good. we were seated when we pointed to the list as he didn't speak English. We sat there and one staff member brought a plate out for my daughter and then left. Other families came in sat down was offered wine and drinks. Food was brought out to them. We sat there for 20 minutes no drinks offered no food, no one came to our table apart from my daughters plate. We got up to leave and the man came over with Google translation saying we can't feed you. Absolutely disgraceful. We wouldn't have been bothered if he said at the beginning sorry we can't accommodate your son. But to be left for 20 minutes being ignored honestly just awful. We spent 6 and half thousand pounds on this 4 star holiday and it was a let down!!! So glad for the sun. We won't be returning unfortunately.

What a beautiful island, the hotel is beautiful and clean. Loads for kids to do and kids club was amazing. Staff are friendly however I do feel it would help if staff spoke more in English. Food was lovely! I was worried not like fish however every night there was lots to pick. Even my picky toddler loved his food which is a first! Just wish there was onsite show which sold cans, water and snacks. I honestly would be happy to return.

Review based on a 7 day holiday in July 25. Family of 4 with 2 older teenagers (15 and 18). The pros: Access to tennis and Padel courts and to water sports. You need cash deposits to borrow bats and racquets Beach with allocated sun beds Plenty of sun beds around the pools. Plenty of beds available after 09:30-10am Modern rooms and hotel - no signs of wear and tear. Food - varied and of a high standard (mostly) Hard working entertainment staff The Cons Beach towels not provided Mosquito problem - despite covering ourselves in insect repellent we were bitten every evening Food is never hot (same with hot drinks) Air conditioning in bedrooms - our room never dropped below 24c Water pressure in showers was terrible Not enough staff in restaurants- tables not cleared. No snack bar (our kids were gutted) Entertainment in Italian Tips Don’t bother with Prestedge- same food just eaten in a different place! Separate pool with padded sun beds seemed like the only real benefit. Crisps, nuts and tacos available from the bars - you just need to ask. The patio (il patio) was a great alternative to the main downstairs restaurant.

Don’t be taken in by the fake 5 star reviews from the one contributor bots! Review based on a 7 day holiday in July 25. Family of 4 with 2 older teenagers (15 and 18). The pros: Access to tennis and Padel courts and water sports (you need cash deposits for borrowing some equipment) Beach access and allocated sun beds No pool towel wars - plenty of beds around the pools. Modern rooms and hotel - no signs of wear and tear. Food - varied and of a high standard (mostly) Hard working entertainment staff The Cons Beach towels not provided Mosquito problem - despite covering ourselves in insect repellent we were bitten every evening Food is never hot (same with hot drinks) Air conditioning in bedrooms - our room never dropped below 24c Water pressure in showers was terrible Not enough staff in restaurants- tables not cleared. No snack bar (our kids were gutted) Entertainment in Italian Tips Don’t bother with Prestedge- same food just eaten in a different place! Separate pool with padded sun beds seemed like the only real benefit. Crisps, nuts and tacos available from the bars - you just need to ask. The patio (il patio) was a great alternative to the main downstairs restaurant.