Usuario invitado
25 de abril de 2025
We had a renovated room and a lovely view of the Lichtenallee. It's a nice old hotel, very pretty in a fantastic location. Breakfast was what you would expect for a 4 star hotel, not amazing but plenty to eat including healthy stuff which I prefer e.g. yogurt, nuts, berries, cheeses. They also have other things if you want them omelettes etc. If you like older hotels, you will like the decor of this one. Two big negatives: First, the room was nothing like the photo. We booked a deluxe room and while it was nicely renovated, it was a small room with a hallway, so the square footage may be large but it's not really useful. i show photos of what's on Booking and what we got below. Second, the receptionist, particularly one of them, was rude. Checking in, she stopped half way through to take a call and then proceeded to talk for at least a full minute. I sat down to wait and finally a gentleman appeared and finished the check in. Checking out, she had made a mistake over-charging us for a breakfast we didn't have. When we pointed this out, she did not apologize. Instead she complained how to fix this, and made it sound as though we had made the error. Reception gives the first and last impressions of a hotel and unfortunately both were disagreeable. The other staff - housekeeping and dining staff were all great. would i go back? maybe because of the location, but i would be more careful about the room we got and i would try to avoid the nasty receptionist.
Traducir