Blue Bird

Such a peacful place on the perfect lake of Bacalar with its blue waters and white sands. Kayaks and paddle boards are complementary which is a plus. The very well kept garden with lots of possibilities makes you feel at home . The staff is friendly and helpful. The bungalows are furnished nicely with special care and the AC works perfect. My Tacos were prepared fresh and tasted very good. We will come again to this little heaven.

The hotel itself and the room is quite nice. However, we had a minor and a major issue. Minor: The food is not good. This is really a pity since it would be amazing to hang out at the lake all day. Like this, you have to get into town for lunch and dinner which is quite a hassle. Also, they only offer 2 pieces of toast per person in the morning which is an incredibly stupid artificial limit and left me hungry. Major: I gave them my laundry to wash. Apparently, they gave it to an external laundry. It had a gut-wrenching smell when it came back. The staff agreed that it was pretty horrible, but refused to help us beyond giving us the number of the laundry service. When we called the external laundry service, they refused to do anything about it. We ended up paying (100 pesos) for a load of laundry that immediately needs another wash somewhere else. We escalalated it at the hotel, but they kept referring us to the external laundry service. ("You can get a taxi and go talk to them") This is unacceptable for a service we bought at the hotel. Overall, due to the fact that the staff and the management doesn't care about the experience of the guests, I recommend not to stay here.