Hôtel Les Trois Lys

I was at the Trois Lys on July 14, 2022 with a tour group. It was very hot and we were promised fans to help with the heat, but only one person received a fan. Our rooms were two tight stairs up and we needed help with our suitcases. My 8 students had three rooms on the top floor, the temperature in the rooms was 93 degrees, there were only little roof windows, opening them was no relief. I shared a room with a colleague, and her bed collapsed under her when she sat on it. all the pieces of wood that help up the mattress, had fallen out. We could not fix it, and leaned the whole bed frame against the wall and she slept on the mattress on the floor. At midnight, my students all had to evacuate their rooms, bedbugs were seen on the mattress in 2 rooms. the teenagers all evacuated with their luggage and slept on the floor in the lobby. They got no sleep at all. In the morning, the tour director confirmed the rooms had bed bugs, and he and were told by the owner, that our group had brought the bedbugs to her hotel. The teenagers had bites that night. When I reported the broken bed, there was no apology, Our group ate dinner at the hotel, which was advertised as an authentic French brasserie dinner. We had to line up at a table and were given a piece of chicken boiled in water, the owner used his fingers (no gloves) to put on our plates, and mashed potatoes. the vegetarians received mashed potatoes and frozen vegetables. There was no bar to order something cold to drink. The wifi did not work in the hotel. Several people in the group saw cockroaches running along the floor in their rooms.

triste expérience dans cet "hotel",je voyageais seule avec ma petite fille de 4 ans et j'avais réservé 2 nuitées . à notre arrivée, on m' informe très poliment que les petits déjeuners ne sont plus servis au sein de l'hotel mais dans une boulangerie/bar/pmu un peu plus loin dans la rue. prendre un petit déjeuner dans ces conditions avec une petite fille de 4 ans est loin d'être idéal et agréable... la chambre située au 2ème étage, ne correspond pas aux photos du site: très petite ,il y faisait très chaud et le ménage laissait à désirer .le surmatelas présentait des bosses (amalgame de la matière qui le composait) donc très inconfortable. j'ai décidé ,vu les conditions ,de ne pas rester la 2ème nuit.j'ai demandé le remboursement de la 2ème nuit oralement et par mail,je n'ai malheureusement aucun retour à ce jour.

Bonne surprise vu les commentaires passés. Certes, la première chambre n'avait pas d'eau chaude, mais une autre chambre m'a été proposée. Propre. Avec suffisamment de produits. Accueil charmant. Donnons leur chance a ces jeunes gens plein de bonne volonté