The Kylestrome

I loved my stay here, easy to check in, no issues, room was lovely and clean and spacious, good location and I would look to stop here again

Bathroom floor dirty. I had to clean it with hot water and towel. Noise from extractor on roof disturbed sleep. Air con was ineffective so we had to drive to the range to buy a fan.

A nice enough hotel, with nice coffee and biscuits in the room, and nicely positioned. Main complaint is that this hotel requires a £100 refundable or £11 non refundable security deposit. I didn't notice this till after booking and on arrival at the hotel. It's buried in the fine print of booking. Com and not mentioned at all on the hotel's Web site at the time of my stay. So....no choice, but I was very unhappy having never been required to give this in any hotel in my 45 years of traveling. It's an unstaffed hotel, so no-one to talk to about it on arrival, and no way are you getting your room access code without paying in advance. Then, the stress of wondering whether it would indeed be refunded, and having to check my credit card account for it every few days really detracted from my stay. By the way, the hotel says they may take up to two weeks to refund it in the check in process. Just not a customer focussed approach and I wouldn't stay again solely for that reason.

I would have given this a 5/5 because the actual rooms entrance parking and the corridors etc are beautiful . The attention to detail in the soft furnishings and interior design is first class. Lovely shower products and handsets and beautiful soft Egyptian cotton bed linens.. plenty of space and everything was beautifully appointed…. However because this is a non reception concierge hotel there is no one about to raise concerns about the level of noise created by the very rude and inconsiderate guests who banged every door and shouted in very loud voices outside our room at 22.45 pm. Don’t know who they were but there were make and female voices. Also someone a make had obviously forgotten his PIN number and called someone to help on speaker.. so nothing wrong with hotel itself unfortunately it’s the same old story nowadays selfish inconsiderate people who do not think of anyone but themselves..

Facilities excellent. However the auto check in was frustrating and tiresome. An ‘extra’ charge appeared at check in apparently for room contents insurance. Never heard of this at any other hotel we have stayed at. Felt a bit underhand not showing this charge at the time of booking.

I recently stayed at this hotel and had a mixed experience. On the plus side, the hotel itself is nice, with good amenities that catered to my needs. The bed was comfortable, and I slept well. However, I encountered some issues during my stay. The AC unit in my room was very difficult to operate, and I struggled to get it to a comfortable temperature. What really stood out, though, was the lack of personal touch. Check-in was done entirely via email, and I was given a code to access my room. There was no staff member present to welcome me or offer any assistance. In fact, there was no staff present at the hotel at all during my stay. It felt very impersonal and automated. While the hotel's amenities were good, the absence of human interaction made my stay feel less special. If you're looking for a hotel with a more personal touch, you might want to consider other options.