Usuario invitado
8 de octubre de 2024
Don't ever stay there! I had the worst ever experience with my booking in Thomas Appartment, Ayia Napa, Cyprus and despite the fact that I left the property and stayed only 1 night out of 4 they didn't confirm my refund request. There were several problems: 1. There was no one at the reception when I arrived and I was trying to contact the number which is there in contact details on ***********. and didn’t get any reply, so I was just sitting 40 min in a street waiting for any checking in. The manager did not even make any effort to reply my messages on Whatsapp! Which is rude and unprofessional. 2. The inside of the Appartment does not match the photos which are on ***********. For example, there is a hole in curtains, rust in a bathroom, the Appartment is poorly maintained and is in a very bad condition. 3. The noise from the bars makes it impossible to sleep here and the music does not stop during the whole night. The windows are not soundproof so I cuold not even rest. I was forced to stay 1 night here as I don’t have a place to go so late at night. The worst I ever had with ***********! Awful customer service both from booking and accomodation.
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