Pavlo Napa Beach Hotel

The reception staff were helpful and very informative. Great facilities unable to be used as fully booked I definitely would stay longer than 1 night Breakfast and evening dinners were amazing, with a variety and vegetarian options which I was very pleased with and enjoyed.

酒店就在海灘邊，從窗子看出來就是海灣，很多老外在游泳或者水上運動。但是天氣實在太熱了，我們也出不了門，衹能在陽台看看。

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During our recent stay at Pavlo Napa, we found our experience to be less than satisfactory. Despite its promising beachfront location, several aspects of our stay left much to be desired. The cleanliness of our room was a significant concern throughout our stay. Despite daily cleaning service, we consistently noticed areas that were overlooked, such as the sink surround and shower. The balcony, unfortunately, remained sandy and uncleaned for the entirety of our two-week visit. Additionally, the towels provided, while changed daily, appeared worn-out and tatty, not meeting the expected standards of a four-star establishment. While some staff members were friendly, a notable portion seemed indifferent and failed to provide a welcoming atmosphere. However, we appreciated Vernon, the night receptionist, who went above and beyond to assist us during a medical emergency. The pool bar staff were also pleasant, offering a bright spot amid an otherwise lackluster experience. The lifeguard often looked distracted. A particularly troubling issue was the hotel's policy of accepting cash only for room upgrades. This felt unprofessional and raised questions about the hotel's management practices .Though the manager proved helpful in resolving another issue we encountered. The food quality was satisfactory overall, though we found the options to be limited and repetitive. Fresh fruit choices were notably sparse, with canned pineapple being offered instead of fresh. This limited variety diminished our dining enjoyment over the course of our stay. Unfortunately, we also experienced an unsettling incident where we suspected items had gone missing from our room. Although we lacked concrete proof and chose not to report it, this added to our discomfort and overall dissatisfaction. In another incident, when my sister fell in the dining room, it was disheartening that not a single staff member inquired about her well-being or offered assistance beyond placing a wet floor sign. This lack of attentiveness to guest safety was concerning and marred our perception of the hotel's hospitality standards. Overall, our stay at Pavlo Napa Beach Hotel was underwhelming, and it fell short of our expectations. The lack of cleanliness, indifferent staff attitude, and various disappointments detracted from what should have been a relaxing vacation.

Pavlo Napa Hotel is a very clean hotel, next to the beach (great view). The beds are comfortable, food is excellent!!! Staff was very polite and friendly. Entertainment, massage and all the amenities were great, cocktails awesome! Surely will visit it again!! Feel very satisfied with the experience.