Mare Ayia Napa

Beautiful great service

We’ve been to a few Hotels normally 4 star so excited to stay in a 5 star. It however fell short so we were very disappointed - it’s definitely an average 4 star hotel. … I feel that my reviews are honest, so would like to start by saying the hotel itself was stunning being on the beach. The room was also great, we stayed in Block 8100, which was a fair walk from the main reception. There were loads of cats, which we didn’t mind, but if you’re not a cat lover, maybe not for you. The room was really nice and clean, but we ended up road side which was disappointing. (we didn’t book a swim up room as it was more expensive) There was no information in the room regarding what the protocol was or what was going on at the Hotel. We were advised that all the information could be found on the TV which meant I had to remember what was going on....... There were some working screens around the Hotel, but they weren’t always up to date. So we had to go back and ask some things again and ended up writing them on my phone noted. SERVICE: The first few days were great as it wasn’t too busy and nothing seemed too much for the staff, but once we got past the weekend it was very busy and the staff looked overworked and overwhelmed. We went from the table being laid up with knives and forks and spoons, and being looked after with drinks, to minimal cutlery and plates piles up on the tables around us and no one servicing the drinks for dinner. As it was cold most people ate inside and I don’t think the staff were able to cope. FOOD: The food selection was rather small, we would have expected double the choice for a 5 star hotel, it was definitely not as good as we have been used to in the past. Again, it started of with all the dishes having a label above stating the name of the dish, to not having any label towards the end of our stay. One woman complained as she wanted to know if the dish contained nuts!! Also, the food was often hit and miss as it was often cold instead of hot…And the choice was very limited, with the same pork menu and pasta most nights. I was surprised we didn’t have more fresh fish on the menu, but that might have been reserved for the Sushi Bar, which you had to pay for. Limited options for breakfast in the main restaurant with no cereal and one toaster!! The fruit selection was the worst I’ve seen, apples pears banana. The children’s selection of food was the worst I’ve come across. Breakfast was on until 9.30 which was rather early, with no backup other than the outside Streat Lab, which didn’t serve late breakfast. However a couple of days before we left they opened up the Italian restaurant and served breakfast until 11.00 am Although the information stated that there were 6 different restaurants, 2 were closed when we arrived and the barbecue as cancelled as it was too windy. One of the restaurants stated Adults Only and there were children running around (although I don’t mind children, just advertise correctly) The Streat Lab

Especially when spoke with the mic he is a really fun guy! And good at making activities at the pool also. Great hotel overall. Lot of things to do by the pool like tabletennis and waterpolo with Wael really fun and make the time fly. Food and drinks was good as well.