Usuario invitado
20 de mayo de 2025
We had high hopes for our stay, but unfortunately, the experience fell far below expectations. There were instances of discriminatory behavior, and overall, the staff were unapproachable and unhelpful throughout our visit. Service at the restaurant was especially slow, and many of the staff members came across as unprofessional and at times even rude. Housekeeping was inconsistent and did not meet basic cleanliness standards. When we tried to address our concerns, the guest relations team lacked the skills or willingness to assist effectively. Communication was also a major challenge, as very few staff members spoke any foreign languages, making it difficult to ask for help or resolve issues. Sadly, this stay was a disappointment from start to finish, and we do not plan to return or recommend this hotel to others.
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