Extended Stay America Select Suites - Cleveland - Avon

Checked in went to my room no sheets or towels. When to front desk told them. Said theyl upgrade me to a new room. Went to new room garbage everywhere so went back to front desk. Nobody there for 40 mins had to call the phone number to get someone's attention finally got a 3rd room was clean n had sheets. All in all took maybe an hour and 10 mins to actually get settled into a decent room. Zero stars if possible

Avoid at all costs. This place is just god awful! Where to begin…. I called a day before my arrival to inform them u would be arriving late in the evening and would appreciate someone being there to let me in my room. That hadn’t gone as planned, I was assured someone would be there and I’d have no issue. I stood in a cold hallway for 3 hours waiting for the on site manager to come assist. Bad start. The hotel itself is FILTHY. The room smelled terrible and was left dirty. The floors ruined the bottoms of every pair of socks I had brought with me, literally turned them black. The common areas(literally just hallways and the laundry room) were disgusting, unkept, and again just filthy. 75% of the washers and dryers were non functioning making doing laundry a battle. People live in this hotel full time, for sure. Loud and disrespectful “guests” at all hours with seemingly zero management or staff of any kind really doing anything. I would never stay here ever again and I suggest any and all people looking to save a buck…. It is not worth it here. At all.

Dirty The room was so dirty, we stayed 10 minutes and had to leave. I couldn’t picture myself getting undressed and laying in that bed.

I dont need the afternoon/ evening people telling me I can go somewhere else anytime I want. Replace these people with a card-key service kiosk and i'd likely give the place four stars instead of two. Its a shame people take a job that requires a certain level of decorum but want to act shittily towards the customer

I arrived to check in after 11pm and no one was there. I called the after hours phone and they said someone would be there within 15 mins. After someone else called, i had to wait over 30 mins to check in and get some sleep. Sleep in a bed not hugely comfortable. But the heater worked very precisely well. Mine was probably new. They had other ones sitting outside ready to be installed.

Clean room with big refrigerator. Great for the price.