Stanley J
28 de julio de 2024
To: Marriott Augusta Convention Center CEO, General Manager It is with tremendous chagrin that I am typing this review. Sadly, the received discounted contract, through participation with the preferred AAA travel program, was poorly executed. Conflicting pricing regarding the final grand total, poor water pressure, and minimal bedding, are also other issues of concern. The room requested at the time of purchase was not provided as stipulated upon arrival, for the 2 night, 3 day July 2024 stay. A modest roll up bed was placed in the room at some point while no occupants were present and, subsequently an alarming security breach occurred. Appropriate measures are currently not in place to effectively handle ethical matters regarding video footage and/or locating, recovering personal property of clients. Incident reports should be made available in person, not just online. Also, simply asking an employee an investigative question regarding an issue does not guarantee a truthful answer in return. Additionally, the lack of concern was evident by the overall abysmal response of the hotel. In the near future I hope that prompt and immediate steps will be implemented. Credit compensation of at least 100$ respectfully, either reward points or gift cards of equivalent cost value should be given when incidents are proven. As well as, all arrival entrance door security footage should be reviewed to restore consumer trust with the organization. These are needed and reasonable solutions for the company to consider. Thank you
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