Usuario invitado
16 de octubre de 2024
When I arrived, the young lady working the desk was very professional. I checked in and went up to the room. Long story short, I went to work last night and returned this morning. After showering, I got breakfast, and ate it then went to sleep. I woke to go to the bathroom and saw what looked like blood on the end of the pillow and something black moving around on the bed. I got closer and the little black things were bugs. I called down to the front desk, spoke to another young lady and she placed me on hold. The call went to the GM voicemail, and I left a message. Then I called back and the young lady stated they were sold out of rooms and all of the other Hiltons in the area were too. At this point, I called Hilton Customer Service and they got them to give me another room. This room isn't as decent as the previous room. The AC barely works and it's loud. The curtains are barely hanging. This isn't the Hiltons I'm used to staying at, and it saddens me that the front desk clerk really just didn't give a damn.
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