Usuario invitado
15 de julio de 2023
STAY AWAY FROM THIS PROPERTY AT ANY COST! Long story short: the place is far off from five-star hotel experience! Let me expand a little. Two families arrived to stay at Chateau d’Augerville, thinking about a wonderful weekend spent there. When we came to the reception the first impression was a strange and unwelcome atmosphere welcomed us by the receptionist, who bearly speaks English. He showed us the rooms, and guess what?! The rooms smell felt like we are inside the stable, wall paint ripped off, no fresh air. Additionally, the staff was so arrogant, and not willing to help resolving the issues once we stated all that. The communication was a complete disaster. Funny fact, that they were expecting us to speak French, but not them to speak in English. The most important fact, if you are not staying at the place, because you did not expect all those things mentioned above they will scam and fraud you, taking all your money without issueing a refund, stating that we are wrong about the smell and all the amenities and quality of the room are as decribed!
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