Country Inn & Suites by Radisson, Atlanta Downtown

We chose this property - as it was very close to the Lakewood Amphitheatre, where we were to attend a concert that evening. From the moment we arrived, to our departure the next morning - I couldn't believe this was a Radisson property - and that I paid the $123 USD (inclusive of taxes) to stay there. As you see in the attached photos, this property is in desperate need of care. Below is a list highlighting our room and the property's deficiencies: Unkempt/dirty carpets throughout (our room, hallways) Floor in our bathroom was dirty/unswept There was only one (1) wastebasket in the room - none in our bathroom Plumbing in our bathroom toilet needs addressing (had to flush at least twice each time used, regardless of content) Peeling paint in our bathroom (ceiling) Baby roaches in our bathroom (floor near toilet, in sink) Multiple rips/pulls in the carpet (throughout our room) Blood or other type of RED stain in carpet (outside of bathroom in our room) The Iron in our room was on its last legs - was malfunctioning There was only one (1) comforter in room's closet for use - rather than two (2) The power ***** on the desk was non-functional The hotel's breakfast offerings were carbohydrate-rich (toast, waffles, biscuits & gravy, cereals); no yogurt, no additional fruits (only apples were offered), no fruit muffins, etc. Only regular coffee was offered, no decaf. No sugar-free creamer available. Since we were going to be late returning from the concert, we inquired if we could check out at Noon on Sun., Aug. 7 - rather than 11 a.m. The desk agent shared it would be an additional $40 fee for that extra hour of stay. In my opinion, as a former veteran travel agent - that is outrageous. When going to check out of the hotel, there was a clear container with a note directing us to drop our keys in it. The desk agent was sitting in an alcove next to the front desk (we could see her), scanning her smartphone. She was not physically staffing the desk - there to ask us how our stay was, did not provide a printed receipt (I understand these days many folks may not want/need one, yet it would have been nice if she would have offered). She did see us and said "Have a blessed day" - yet all the while without looking up from her smartphone. Again, in my opinion - this is quite unprofessional and indicative of our current culture (no one wants to work). From my recollection and consistent promotion and booking of Radisson properties during my time as a corporate and leisure travel agent (1986-1998), this is quite out of character for the Radisson brand. The property itself was quite plain - no attractive plants or seasonal flowers planted in/near the front entrance to welcome the traveler. As a result of the above, I cannot recommend this property (nor other Radisson properties) to anyone. I regret I paid such an amount to stay there.

房間很不錯，安靜，衞生，早餐也很棒，交通便利，服務周到，是居家旅行，商務出行的首選，會推薦並下次還考慮該酒店。

沙發和椅子太臟了，我得鋪着浴巾使用。

After reading the reviews I had prepared myself for an older, clean building with friendly staff. So far I have received 1.5 out of those 3. Please allow me to elaborate.  1. Whoever checked us in today (I failed to get her name) was very friendly. Micey's customer service was lacking.  2. The building was older but seemed to be well maintained.  3. The problems begin to occur in the evening. My daughter and I saw a roach scurrying around our room 2214. I have a fear of roaches. We gather our belongings, go downstairs and ask for another room. Micey, was not pleased with this request and made her feelings known both verbally and with her rolling eyes and shaking head. She moved us to room 2212...Right next door. I go to take a shower and there is hair all over the floor and on the tub! Then the shower head is broken so water sprayed from the back of the shower head. I'm surprised this has not already been reported. Anyway, I took my 'shower' using the tub faucet. Not an enjoyable experience.  Even after all that,  I was willing to quietly deal with it. That was until my daughter goes to shower and FINDS GUM STUCK TO A WASHCLOTH! GROSS! And of course Micey was absolutely no help! This has been my most disappointing hotel stay ever. I doubt very seriously that I will be able to sleep well tonight. This has really stressed me out. I plan to speak to Eugene, a manager, according to Micey, in the morning. 

Old, outdated hotel that needs a lot of work. Carpeting dirty, no clock, old ottoman and chair at the desk - no clock in the room even. Only stayed one night but will not be back. Would not recommend unless you are in a pinch. Only booked because we are here 1 night - desk person pressured us to fill out survey before even getting to the room!! Now I see why - room is horrible! Substandard for sure 😫😡

When we arrived there was a sign that there was a $150 incidental charge. It said nothing about it on the website when I booked. The room was only $80 for the night, so it made no sense, but we had no choice but to agree. When the person checking us in, Bindu, took my credit card she handed us a QR code that went a Google review, and asked us to post a 5 star review before we ever checked in, and to include her name in it, then show her. She made us feel like she wouldn’t let us check in without doing the 5 star review first. I even asked if we had to do it right then, or after our stay. She said “Right now, and show me”. I felt completely uncomfortable, and felt like I had no choice but to do it. It was 11pm, and we just wanted to check in and go to sleep. I travel often, and have never experienced this at a hotel before. I understood why when I saw the rest of the hotel. It is old, run down, and absolutely filthy! Our room 2219, was absolutely disgusting. It had burns and stains all over the carpet. The window shades had holes in them, and stains. The ceiling was cracking. The chair in the room was so dirty and worn it looked like they picked it up from a landfill. The pillow case had a hole in it. My husband literally slept in his clothes on top of the sheet, and I would not touch the floor without shoes on. The main halls smelled like cigarettes, and the carpet had stains all over it. There was painting that had been done, but very poorly to try to cover up some issues that only made them more obvious in the halls, and our room. The most concerning part is that we felt forced to post a fake review by the staff to be allowed to check in. Stay far away from these con artists, and this filthy dilapidated hotel.

Here is a list of what I experience on my short stay. 1. Front desk lady has the worst attitude 2. Elevator with trash/dirty 3. The smells of the dirty carpets would not let you sleep 4. AC broken, telephone broken, outlets not working, faucets dripping water that need to be fixed 5. Horrible attitude when I in a nice way asked to have me move to another room 6. Get up in the morning and on 2nd floor hallway you hear the front desk lady very upset while saying "I can't believe they ask for pancakes at 7:10am" we all the guests at the lobby and 2nd floor heard her. 7. Be ready for parking - you will read a sign that says "We are not responsible for any theft or anything that happens to your vehicle. 8. Customer Service is not practice at this hotel. You will find front desks ladies with a bad attitude.

Other than the carpet showing its age and the luggage cart being a little stubborn, this facility had everything we needed. The room was large with a tv, fridge, and good lighting. The bathroom was clean and fully stocked with clean towels and wash cloths. The AC unit was efficient and fully functional. Breakfast was a real treat with a variety of offerings hot and cold. The French Toast sticks and scrambled eggs seemed to have a little extra something that made them special. I think this place is a bargain and we will definitely stay here again.