Hoteles Autograph Collection en Atlanta

I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to

We had the pleasure of staying at the Epicurean Atlanta during the PGA Tour Championship, and it was truly one of the best decisions we made for our VIP clients. Our event is one of the most high profiles events of the year, with complex logistics and last-minute changes, but the Epicurean team handled everything with ease and professionalism. Adam Brown, their event manager, deserves special recognition. I’ve worked in the event industry for over 20 years, and Adam stands out as one of the best managers I’ve encountered. Our event is notorious for sudden room changes and last-minute VIP requests, yet Adam managed everything seamlessly. His clear communication and calm demeanor ensured everything ran smoothly, and he consistently went above and beyond to keep us on track with reminders about deadlines and managing our VIP amenities. It’s rare to find someone who can handle such high-pressure situations with grace, but Adam exceeded all our expectations. Shawna Ash was also fantastic in managing our Friday evening reception. We had a reception booked with a late increase in guests, doubling from 40 to 100, and Shawna handled the shift with expert precision recommending alternate options and quickly putting our mind at ease. ”The Office” was the perfect venue—elegant yet relaxed, beautifully designed allowing our guests to unwind after a long day at the tournament. The proximity to the guest rooms made it easy for attendees to freshen up and head straight to the reception, which was both convenient and comfortable. The Epicurean property itself is stunning. From the moment you step inside, the attention to detail is evident. The hotel’s design combines modern luxury with a warm, welcoming atmosphere. Every area, from the stylish foliage along the walkways to the chic pool bar, to the soft yet rugged touches feels thoughtfully crafted. The rooms are equally impressive, and the culinary theme that runs throughout the hotel adds a unique touch that makes the Epicurean stand out from other venues. One of the standout features of the Epicurean Atlanta is its walkability and safety. The hotel is situated in a vibrant, accessible area where everything is within a short, pleasant walk. Guests can easily explore local dining, entertainment, and shopping options without the need for a car, which greatly enhances the convenience of the stay. Additionally, the property’s commitment to guest safety is evident. The well-lit pathways and secure entry points ensure a sense of security at all hours, making it an ideal choice for both business travelers and leisure guests. This thoughtful attention to the safety and ease of movement within and around the hotel contributed significantly to our overall satisfaction. The food and beverage experience was exceptional. The reception menu was beautifully curated, and the cocktail options were unique and flavorful. One evening, when our team was too exhausted to make it to a dinner reservation, Brian, the sommelier, w

El hotel es muy agradable y más nuevo. El servicio estaba bien. La seguridad llegó rápidamente para restablecer la caja fuerte, aunque el personal de mantenimiento no pudo arreglar mi tornillo de baño. Llegaron inmediatamente, mal diagnosticaron el problema y dijeron que se detuviera con el tiempo. No lo hice. Cuando me notificaron al escritorio delantero la mañana siguiente, me aseguró que la mantenimiento sería allí para repararlo. Nunca volvieron a aparecer. Tres días después de oír un chuveiro gotando ... Oh, sí, y no obtenga una habitación en el segundo piso cerca del centro de fitness. Los gimnasios son demasiado débiles para poner debidamente las dumbbells. *****s los deja caer y, por lo tanto, rattling todo en el piso a todas las horas del día y la noche.

Este hotel es un hotel nuevo. Recientemente renovado.

Me disfruté de mi tiempo aquí, de las cuatro propiedades del hotel que me quedé en - todos los que trabajaban aquí ofrecían el mejor servicio - desde el escritorio frontal a los individuos en el restaurante. Muy buena ubicación con muchas tiendas como Publix, los cines, restaurantes en lugares de caminar. Si bien las habitaciones eran de gran tamaño, sería agradable si la habitación real fuera carpetada y encontré algunas partes del baño no limpiadas muy bien por las que la tengo como cuatro estrellas.