Swara Acacia Lodge

They are very unprofessional. And be careful, you are dealing with dishonest people!!! It is very upsetting how the staff are drunk and rude. Never ever ever ever ever going there or dealing with them again... please guys, save yourselves and avoid a horrible experience!!!!

Our experience at this hotel started off on a rough note. While trying to access the hotel, we missed the turn, and when we reached the security check, the staff member there was quite rude and even threatened not to give us the gate pass. This left a negative impression right from the start. Upon arrival at the reception, however, the staff were polite, and the check-in process was smooth. The room itself was acceptable, and the overall ambience of the hotel was decent, but nothing exceptional. One of the main reasons we chose this hotel was for the promised buffet, but unfortunately, it was not delivered. We were instead forced to opt for à la carte dining, which came with very small portions. On the one day we were offered the buffet, the options were minimal and didn't live up to expectations. As a hotel positioned as a gateway destination, we were hoping for a more satisfying dining experience that would meet our desire for both great food and relaxation, but sadly, it fell short. Overall, while the hotel had some positive aspects, it didn’t meet our expectations, especially in terms of dining and overall service.

Never going back there again. We arrived well. Had called early in the morning to reserve a table for 2. It wasn't done. The service was just terrible. There was no much variety. The food at the buffet was cold. My partner ordered a milk shake but it ended up being milk and a scoop of ice cream on top. Wine list was just disappointing. Ended spoiling my Christmas experience. Had such high expectations of the place but never again.

for one i dont think your team was organized in any way from the kitchen to the drinks part everything was just out of place. no place to even wash hands, no bottled water for the 2500 package, for the soft drinks part you had promised a soda inclusive but that was never served. i dont think you have the capacity to hold more than 10 people in your facility bearing in mind that i brought a quarter of my team and they kept asking if thats the whole food budgeted for.

The customer support representative talked to me really badly when making an inquiry the eventually blocked me, Definitely never a place I'd want to visit or anyone I care about to visit!!Really really sad those are the people representing the lodge!

I recently went to Swara Acacia Lodge as a surprise trip organized by my boyfriend and it was amazing. I enjoyed the entire experience from the food, the service and the serene natural environment. If you're looking for a place to relax away from the city and enjoy the natural environment then this is definitely the place for you. I have to mention that we were here during off season and also during the week and the service was exceptional with great attention to detail. From the moment we checked in, the staff was really amazing to us. They made sure to call us before meals to confirm what times we would be at the restaurant for meals; they also provided hot water bottles to keep us warm every night and always checked to see if we needed anything. They went above and beyond to celebrate us as we were celebrating our anniversary and we felt so special the entire time. We also spent some time doing archery and going out for nature walks and we were accompanied by a staff member who was so professional and knowledgeable during these activities. Our room was so pleasant and I loved how everything is made from natural materials so there was no need for air conditioning indoors. Also loved the cheetah theme in the room and the fact that the room was kept clean during the day and would be sprayed every evening to protect from mosquitoes and bugs. In addition to everything, I met the tailor who sews everything that is sold in the shops and she was kind enough to take my measurements and custom make some pants for me with the materials that I picked out. Everything was completed on time and made so well. Generally, our entire stay was pleasant and with great attention to detail. Based on our experience, my boyfriend and I definitely agreed to go back again and try all the other activities that we didn't end up doing. I would advice anyone to plan ahead and call ahead of time before going. Also, definitely try to go during off season and on week days if you love to enjoy some quiet time without many guests. Again, I really enjoyed my experience and can't wait to go back again another time! ❤️