Hoteles Microtel Inn & Suites by Wyndham en Athens

Our experience at this Microtel Inn Suites by Wyndham facility in Athens, GA was highly disappointing. We made our reservation in September 2023 for our son's UGA graduation on May 10, 2024. All other hotels near the UGA campus were previously booked a year in advance and this was the only available hotel. Entering the facility, it smelled of mold and mustiness. Upon arrival, we were greeted by a very nice clerk. She noticed that my wife was in a wheelchair, so she changed our room from the second floor (no elevator) to the first floor. When booking the room in September, we had requested handicap accommodations. The handicap rooms were not available upon our arrival. Our room was a double queen. Entering the room, we noticed paint peeling from the wall, what appeared to be a stain on the headboard of the bed where something had been partially removed (see photos). The bathroom had only one towel and washcloth. We had to go to the desk to obtain to additional towels. We were unable to call the front desk as the telephone in the room was missing buttons and the cord had been torn from the handset. The bathroom floor was sticky. The hotel shampoo and conditioner in the bathroom had been previously used as the bottles were half full and slimy on the outside. The light switch plate had dirty fingerprints, as did the bathroom door. The breakfast, which was described on their website as “Read your free copy of USA Today while you enjoy a free continental breakfast” consisted only of small bottles of orange juice, yogurt, and an almost empty pot of coffee. No free USA Today. There were no tables or chairs in the breakfast area in which to eat. The restroom in the lobby had an “Out of Order” sign on the door. When checking out, the clerk pointed to place our room cards on the desk and said “Have a good day”. We checked out and had breakfast elsewhere. Had there not been a shortage of rooms, due to the college graduation, we would have left and sought accommodations elsewhere. The quoted price of one nights stay was $124. My credit card was charged $222.60. Unfortunately, at the time of this submission, I have been unable to contact the hotel to understand the overcharge to my credit card. The photos and description of the Microtel website are inaccurate and misleading. I have attached photos of the above conditions.