Rivet House

The building was beautiful and very clean. The Olio restaurant was delicious. There is no WiFi service - zero. There are train tracks 10 feet outside the room. Loud passing trains sounded like they were in our room all night. The location of this property is odd and a bit sketchy.

Beautiful hotel with upscale finishes. However, the hospitality is lacking. No one offered to help with luggage, our keys kept disconnecting, aside from the train there is no peace.. you can hear EVERYTHING through the walls, any request felt like an imposition. We will not be returning unless communication changes and the vibe warms up.

Rivet house is absolutely beautiful. The rooms are amazing and the customer service is top notch! I casually mentioned that I was craving M&M’s to our bartender and next thing I know they brought me 3 different kinds of M&M’s on a platter. The manager had actually gone to the store to get them! We have never had this sweet gesture or service in any other place we have stayed! Not only have we had amazing service at the bar all three nights but from the front desk staff to the valet everyone has been amazing! We will be back!! Come stay here you won’t regret it!

I had such high hopes for this hotel. My comments are not meant to disparage but rather to bring attention to what needs to be improved about this hotel and staff. Upon my arrival, I was greeted by two polite valet drivers. Once I entered the property I was impressed the structure and decor. It is a beautiful hotel which houses an elegant restaurant. There was a young man who checked me in I believe his name is Eli. I do not know if he was filling in for someone or if he was part of management. He did not come across as someone trained/experienced in guest centric hospitality. Upon pressing the button for the elevator, I could hear what sounded like a freight train sound. I was not sure if I should step inside. My room was on the third floor, it had high ceilings and an aesthetic decor but a very strange layout. No closets yet the ceiling appear to have been 25 ft. The fridge, luggage area, mini bar, coffee machine and handing rack are all wedged in a corner with a semi curtain within 2 ft of the bed. Not a deal breaker for me since the room was quite pleasing. I could hear people talking down the hall which concerned me. I decided to eat at their Osteria Olio restaurant since they have a wonderful lounge, bar and restaurant. The menu was appealing but unfortunately, the food presentation and quality was not!! I ordered a pasta dish with a single meatball which had a mouth watering profile on their menu. The dish was served promptly in what I can only describe as a pile of fusilli dipped in a ketchup reduction with a mound of of meat resembling a meat ball. Presentation was similar to a cafeteria buffet. Not Good!!! I ordered a salad as well which was prepared with the same lack of effort as the pasta. The salad was full of iceberg lettuce chunks with a saving grace of dressing. Once I called it quits at the restaurant, I retired back to my room to relax with a hot shower and warm bed.... or so I thought. My beautiful room with the high ceilings was ice cold. I attempted to turn the heat on but it would not initiate. After waiting about 20 min, I called the young man at the front desk and ask if he could instruct me on how to operate the thermostat. His response was "just press it until you see a half crescent moon, that is all I know what to tell you regarding how it works". I followed his instructions but the heat would not turn on. He offered NO help or solutions. I asked if he could send someone from maintenance. He informed me there was no one from maintenance working until 11 am the following day. I asked if I could speak with his supervisor, he responded that she would probably not respond to his call. I asked if he could please move me to another room. He finally agreed to try and operate the heat in another room in order to move me. This young man left me waiting, never got back to me. I called and asked if he could move me to the other room to which he replied, the heat was not working in that room o

I am confirming by first hand experience the accurate review another author wrote. Based on the website, “We had such high hopes for this new beautiful hotel. Super cool, charming, cool vibes etc.” First impression driving in, you will think you are lost because clear signage is not present and the surrounding area is strange. “Lobby, bar, restaurant all cool and beautiful." Reception and getting yourself to your rooms are not impressive. With two different rooms facing opposite directions, We were shocked to see how the rooms are super small. "Think NYC small hotel small or smaller." And hopefully you are comfortable with the person you are sharing the room with because they are showering in the bedroom! Also, “we had no idea it was located next to an ACTIVE train track which ran all…night…long. There is a sound machine- no sound machine could hide the noise from the train when it was 20 yards away. It didn’t blow its horn- but it’s the screeching, the noise" = Zero sleep." Walls are incredibly thin!!!!! It wasn't we had bad luck because of our room location. we had 2 different rooms to compare. "You could hear entire conversation from next door.” It doesn’t matter if your room faces the front of the hotel or the back with the train, you will hear everything. Also, I don’t know why but when the elevator is moving it sounds like a huge machine is running loud and not well. I recommend having a nice dinner but do not stay at the hotel. Like the author I quoted, I don't ever write reviews but this situation made me want to warn others and not make the mistake we did.

This unique hotel offers an exceptionally cool stay with top-notch customer service. The atmosphere is so relaxing, the drinks are amazing and the food is a large step up from traditional “hotel food”! Well done Rivet House! Great staff, great stay!