Grand Hotel Osman Ristorante il Danubio

Avoid. Not a 4* hotel. - There was a strange odour in the room. - The room had not been cleaned properly, there were cobwebs found on the walls and on the ceiling. - There are cracks on the walls along with water stains, the room in general is not in good condition. - We have booked a king room but the bed is not a king or double bed but just two single beds pushed together. - The aircon was noisy making a rattling sound when on. - The soap holder in the bathroom was chipped and there was a big crack on the shower floor. - The fixtures in the bathroom were also loose and the door was difficult to lock. - We found hair lodged in the shower tray, so it seems that the bathroom had also not been properly cleaned. - The breakfast was poor (€6 each). The bread and pastries were stale. There were no milk or bowls for cereal and only instant coffee was included with breakfast. It was bad quality coffee and we could not drink it, in order to have acceptable quality coffee we had to pay extra. When we brought this to management's attention on the day after our first night stay, we received stares from the front desk staff as we walked through the foyer. I’ve attached their response in the photos, but essentially no resolution offered. They commented that the stale coffee was for a "group of Poles" and that we made a "very cheap reservation from Booking which does not include breakfast or swimming pools". It was not a cheap reservation, it was for a king room at a 4* hotel. They tried to explain away the issues with the air conditioning by saying that the room was not cooling down as it was hot outside. Clearly, it was an issue they were aware of. Terrible customer service. Didn't want to hear the issues when brought up at checkout.

Avoid. Worst hotel we've ever stayed at. Not a 4* hotel (charges rates like one though). - There was a strange odour in the room. - The room had not been cleaned properly, there were cobwebs found on the walls and on the ceiling. - There are cracks on the walls along with water stains, the room in general is not in good condition. - We have booked a king room but the bed is not a king or double bed but just two single beds pushed together. - The aircon was noisy making a rattling sound when on. - The soap holder in the bathroom was chipped and there was a big crack on the shower floor. - The fixtures in the bathroom were also loose and the door was difficult to lock. - We found hair lodged in the shower tray, so it seems that the bathroom had also not been properly cleaned. - The breakfast was poor (€6 each). The bread and pastries were stale. There were no milk or bowls for cereal and only instant coffee was included with breakfast. It was bad quality coffee and we could not drink it, in order to have acceptable quality coffee we had to pay extra. When we brought this to management's attention on the day after our first night stay, we received stares from the front desk staff as we walked through the foyer. I’ve attached their response in the photos, but essentially no resolution offered. They commented that the stale coffee was for a "group of Poles" and that we made a "very cheap reservation from Booking which does not include breakfast or swimming pools". It was not a cheap reservation, it was for a king room at a 4* hotel. There was also a €7 charge to use the pool. Even the Italians in our party found this to be really odd and were unhappy with it. They tried to explain away the issues with the air conditioning by saying that the room was not cooling down as it was hot outside. Clearly, it was an issue they were aware of. We had not had this issue with any of our other accommodations, since the whole point of an air conditioning unit is to cool down your room when it is hot. On checkout, the front desk staff asked us why we were not happy with our room. I began to list the issues and he stopped me mid-sentence and waved me off. Terrible customer service. Photographs attached along with their email response.

Come ormai da diversi anni, per alleggerire il viaggio per la Sicilia abbiamo prenotato telefonicamente la stanza compresa la mezza pensione. Arrivati ci assegnano una stanza piccola e con un pessimo odore di scarichi....apriamo le finestre per cambiare l'aria e la stanza si riempie di zanzare....proviamo ad accendere il televisore che non funzionava...proviamo a chiamare la reception...ma il telefono non funzionava. Telefoniamo dal cellulare e ci risponde una signora che poco dopo viene in stanza e capisce che la scheda della stanza non fa aveva accedere alla corrente....ci fa andare nella stanza accanto aria condizionata non funzionava balcone sporco ....prima dell' ora di cena ci telefona la signora e ci dice che il cuoco non poteva esseri lì e ci dirotta in un ristorante pizzeria li vicino. La colazione pessima...mi dispiace non poter più soggiornare ma anche le 5 stelle se le sono fatte pagare non consiglio .frigo bar non funzionante con il caldo patito neanche un sorso d'acqua fresca.

Che delusione... Siamo ritornati in questo hotel dopo 3 anni (ci fermiamo sempre qui per spezzare il lungo viaggio) ed abbiamo trovato una situazione veramente disastrosa. A partire dalla telefonata di prenotazione, mezz'ora per farmi capire dalla receptionionist che non parlava bene l'italiano, ho dovuto ripetere diverse volte le stesse cose ma a prescindere, una volta arrivati, ci hanno assegnato una stanza piccola e poco pulita. Le lenzuola sembravano sporche, c'erano capelli sul cuscino.....l'odore in camera era insopportabile. L'aria condizionata non funzionava e ci hanno mandato un cameriere che si è tolto le scarpe da ginnastica (non vi dico l'odore... 😱) per salire sulla poltroncina che con un cacciavite ha smontato il pannello dell'aria che era pieno di polvere Dopo 5 minuti dice che era tutto a posto. La cena era per le 20 ed alle 20.10 ci hanno avvisato che il cuoco aveva avuto un incidente (si spera nulla di grave) Prenotiamo in un altro ristorante e ritornati in camera, c'era ancora un caldo tropicale. Richiamiamo la reception e dicono che dobbiamo avere pazienza ma dopo un ora nulla era cambiato. Chiediamo un cambio camera e ci fanno entrare in una stanza ancora da rifare. Ce ne mostrano un altra ma il condizionatore non funzionava neanche li. A questo punto, all'alba delle 22 decidiamo di andarcene per trovare un'altro hotel in zona. Non ci vedranno più nemmeno dipinti in cartolina

Ottimo hotel con personale gentilissimo e un servizio da vero 5 stelle. Camera pulitissima e accessoriata. Ottima cena e grande colazione a buffet. Rapporto qualità prezzo ottimo. Consigliatissimo soprattutto per visitare il Cilento .

Mio figlio di 12 anni ci è stato in gita scolastica. Accoglienza molto lenta. Camere quadrupla, di cui due letti rotti! Nonostante le segnalazioni nessuna riparazione o cambio camera, hanno dormito in 4 in un letto matrimoniale. Doccia otturata e acqua calda a singhiozzi. Pulizia camera molto scarsa, hanno trovato, sotto al letto, le bottiglie dei clienti che vi avevano soggiornato precedentemente. Cucina molto buona, soprattutto la Colazione.