Tolip Resort El Galala Majestic

The worst hotel ever!!! Bad service, a very low food quality, inflexibility guest relations manager and reception. Slow in the procedures of checkin and checkout. Don’t recommend this hotel ever never !!!

Excellent service Excellent team But at the fourth floor my room was 1441 the kitchen odours was in the room most of time there is problem in Air conditioner شمسيات الشاطئ متهالكة وتحتاج تغيير

I can’t believe that turning on the A.c became an option in a hotel supposed to be five stars, in addition food is terrible and i advise anyone who’s planning to go there to get some medications for digestion , no wifi -very poor mobile network , very bad experience , will never repeat it

I was in a trip to sokhna for 2 days for enjoying a conference in my Internal medicine specialty, I was surprised when they told me there is no WiFi because of a problem in the center of WiFi in Cairo from 20 days, 20 days without any interference from the hotel , also the weather was 45 C and the air conditioner was not working in the reception 😢, one of the workers told me it is not working from the start of summer, also we was about 20 persons in this conference, more than half of them complained from diarrhea, I don’t recommend it at all and would be my last visit

We were a group traveling to Tolip El Galala Majestic Ain Sokhna for a special team-building, hoping for a relaxing and enjoyable experience. Unfortunately, what we encountered was beyond unacceptable. Right from the entrance, the security checkpoint staff acted in a rude and unprofessional manner. The reception team was equally impolite and completely unqualified to deal with guests respectfully. Their attitude reflects poorly not only on the hotel but also on Egypt’s image in tourism. Cleanliness was absolutely unacceptable. Multiple rooms—not just one—had strong, unpleasant odors, in addition to food stains on the bedsheets, trash in the bathroom, leftover food in the minibar, and dirt on the balcony. Hygiene standards were clearly non-existent. Despite reporting all of this to the front desk, there was no effort to resolve the situation or even address us politely, leading us to leave the hotel on the same day. I’ve traveled extensively including to very underdeveloped countries and I have never faced this level of poor service and disrespect. I strongly discourage anyone from staying at this hotel if they value cleanliness, dignity, and service worthy of what they’re paying.

This is not a true five star hotel. In reality, it is more like an international three star at best. It may suit local travellers, but it does not meet international five star standards. Your stay will include buffet breakfast and dinner, but be aware there are no nearby restaurants so the buffet is your only option. If you are vegan or vegetarian, do not expect much. There are hardly any choices and what is available is unhealthy. There is no alternative to cow’s milk, so tea or coffee is not an option. After I posted a review during my stay, the manager did send someone to clean our room and try to mask the cigarette smell, which I appreciated, but it did not fix much. The whole room reeked of stale cigarette smoke poorly covered with cheap toilet freshener, which only made it worse. We had to sleep with the door open all night just to breathe. The room itself did not meet international standards for a five-star. The carpet was badly stained, the bed cushions were stained, the pillows were lumpy and every vase of tacky fake flowers was covered in thick dust. All the shampoo and body wash dispensers in the shower were broken and the products themselves were cheap and nowhere near five star quality. The spa is not inclusive as treatments are for men only. The resort is chaotic with kids screaming and running everywhere and loud pool music blasting Baby Shark at top volume echoing straight into your room. This hotel is more suited to local families with children. I would not recommend it to couples, vegetarians or international travellers looking for a five star experience.