Usuario invitado
8 de enero de 2025
I was going to give 4 stars(very good) for our one night stay, however due to the Bell desk attitude, I decided to give it an average. I have stayed at many Ryokans in Japan, when you check out and leave, hotel host, bell desk people will all see us off. This hotel is an exceptional, they did not seem to care if we are leaving. I suspect it is because we did not book a taxi with them, instead of called on our own. Nobody came out to help with the luggage and see us off. This is not a typical Japanese service. The man who works outside to direct traffic and answer question seemed to have attitude toward tourist from abroad. This is not acceptable. on the other hand, room service agent was a lovely lady, she served breakfast and dinner in our room, she was very friendly and professional. I cannot say enough good things about her and her service. Food quality was good and expected too. One bad apple ruined our whole experience with this hotel. the bell boy.
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