Usuario invitado
11 de septiembre de 2023
I would normally rate this hotel a 3 or 4. Great location, breakfast was good. River view was excellent, and room was spacious. Assmannshausen is a nice location on the Rhein river with excellent boat cruise access. However, many months before our journey we had booked an allergy free room as pictured on their site, ie. hardwood floors. When we entered our room it had short shag carpet. When we reported the problem the attendant was insistent it was an allergy free room, though not the pictured one. He claimed it was reviewed by the German authorities. As a long term allergy sufferer (as is my wife), and a doctor myself, I felt very certain I was being lied to. Dust mites love carpet, and every allergist I have met would say to rip it out. We made do and woke up with a skin outbreak (my wife) and me with a completely blood shot and itchy eye. Frankly, I felt like they had screwed up and double booked rooms. I felt they were incapable of admitting a mistake and apologizing. Instead I received what felt like dishonesty. If you are in a similar circumstance to us, buyer beware.
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