Premier Inn Ashford North

There’s a saying that you always know what to expect when you stay at a Premier Inn. It’s generally true, but I felt on this visit that the facilities were sub-par. The room seemed clean but very tired. It had obviously experienced a hard life. Rather sad curtains that didn’t quite close. Heating that couldn’t be adjusted. Old carpet and furnishings. The bathroom was tired and the colours rather grim and old. Sad to find a bath rather than a walk in shower. And the corridor outside was noisy. On the plus side, I found the bed very comfy. The staff were lovely, very friendly. The breakfast was excellent. And the resident cat was just gorgeous!

We have been staying at Ashford North for over 25 years, since our children were small. The rooms are always clean, pillows fluffy, tea, coffee etc. Curtains keep out the light so you can enjoy some extra hours sleep. Staff wonderful and always on hand if you have a question to ask. Everything you'd want from a weekend - a full week away in the beautiful Kent countryside.

We've been using premier Inns for years and although the basic accomodation is good enough we've noticed a general decline in the fabric of the buildings and rooms. We ate in the restaurant in the evening which was understaffed but the two waitresses did a sterling job juggling the orders and serving food. What really spoiled the stay was the shower not working in our room. It's difficult to call for help when you've just stripped off ready to shower. We decided after this stay that we probably wouldn't use Premier Inn again.

A lovely 'home from home' Premier Inn. The staff are always friendly, efficient and welcoming. The rooms are warm in winter and with the fans provided not too hot in the summer. Very good showers and pump soaps provided these days too. Good room sizes and facilities.

Staff were excellent. Room was good with a decent bed so we slept well. Room and bathroom were very clean and there was little noise, however the public areas need attention and the outside and the signage condition is actually quite off putting. Checkout time is great and the room cleaners helpful and understanding. We took the meal deal offer. In the evening both our first course's were fine as were the drinks but the mains were not. We both had burgers and the big plates with nothing but small burgers and a few chips looked odd. Maybe some salad? Also burgers themselves although tasting fine looked grey and the cheese used had also turned a sort of translucent grey. Dessert was OK. Service was excellent. Unfortunately at breakfast I became ill and that may explain why it was all somewhat tasteless. A special mention for the scrambled egg though, because it was truly awful and we both assumed it was made from powder rather than real eggs. If this is the case it needs to be changed, if not get a better chef. I left early but my wife finished hers. The service was once again excellent and the fact that a Gluten free menu was available for my wife was once again a very good point. In conclusion: I took one star off because of the food quality in the attached Beefeater it should have been more but that would not have been fair because the hotel apart from needing a minor uplift, was excellent and they have to be rated together. In both cases the staff were excellent Hotel: Great room for the price let down by poor communal areas in need of an uplift. Great staff, truly wonderful adopted pussycat. Would definitely use again. Beefeater; Great service, very good price using meal deal, decent decor but the food was at best mediocre and unfortunately mostly quite poor.

This was meant to be some restbite from caring for family. I enjoyed the first night apart from the lumpy mattress. The next day I just wanted to spend time reading but I was so cold as the heating wouldn't remain constant so was so cold. I wouldn't recommend during the winter as the hallway was cold and the room was cold during the day. Room appeared clear but while using the facilities discovered it wasn't.