Usuario invitado
15 de mayo de 2024
Had an operation booked for the 9/5/24 and live quite a long way from Benenden hospital so decided to stay in a hotel close to the hospital which was the King Hotel. On arriving the car park was unmade with lots of puddles & trip hazards, on entering the room it didn't look too bad although a little update wouldn't have gone amiss, we tried to put the heating on, it didn't come so I went to reception & the guy came to try & resolve it, he couldn't so he brought in a small radiator heater, he came back again & managed to get it on (not a good start) the walls were so thin, next door had the tv on & were talking really loud I could not sleep so went next door (by now 12.45) no light outside door & scrapped my ankle down the concrete step, I asked them politely if they could be more quiet, they did turn the tv down but it was still loud & I never slept a wink, in the morning, the shower was cold. Had to go to the hospital & an operation, tired & cold. Bed was hard, only one pillow. Not impressed, would have relayed this to the staff but could not find anyone in the morning even though kept pressing the bell, so left the key on the bed. A bad experience!
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