Hotel Goa Continental

We had booked one family suite with two double beds for two nights, it was infested with small cockroaches running everywhere and the room reeked of pesticides. There was no cleaning of the room the next day despite many requests. When i asked to provide complimentary water bottles the next day, staff responded that they will provide the water bottles when they will come to clean the room which they never did.

My experience was amazing with goa continental. Staff was very loyal and hospitality was excellent.

Hot water not coming in tap, hotel caretaker has arranged heater for hot water. The towel's condition is very bad. Only 1 lit water bottle is provided for one day. Keep extra margin in arrangement for taxi and other tour services. Housekeeping is a good, very well maintained premises. Where to use that discount

Our room was at 3rd floor and this building do not have lift. To take luggage up and down 3 floors is a challenge. They do not allow swiggy, zomato or blink it to come inside the hotel.

We booked this hotel on previous reviews and location from *******. On arrival the first 4 rooms we were offered had major faults which included, lighting that wouldn't switch off. Broken air con. Broken fridge. Generally each room was disgusting and dirty. Mouldy pillows dirty bedding and towels aling with filthy showers. One room was basically a cupboard it had no windows at all. We wanted to change hotels but they refused a refund. We had booked for a month and had no choice but to stay or forfeit our money Manager eventually said he would get us new towels pillows and bedding and would get the room fully cleaned We agreed to give it a go..... Every day repeatedly we had problems no towels no toilet roll and no cleaning it was beyond a joke The swimming pool was dirty disgusting colour and oil floating on the surface Our balcony had no view it was obstructed by a green debris netting that was hanging We put up with this hotel for 2 weeks then we checked out and paid again for another hotel that was 100 % better. This is not a 3* hotel this is a hostel! where the staff are untrained in cleanliness/ cleaning and general hotel standards. The only redeeming quality was the room service I had to use when hubby was sick. The food was excellent and tasty and the restaurant staff were cheerful and helpful. I was actually totally shocked how good the food was Avoid this hotel and don't waste your money , a Goan dormouse would have better quality and standard

Dear make my trip is not supporting the customer they are real supporters to the hotel owner we can't get solution through mm t if some thing goes wrong while booking. Make my trip is eating our money easily