Hotel Altein Arosa, a Faern Collection Resort

Stayed for a week with half board in one of the smaller rooms, 3rd floor. Hotel was remodeled 2 years ago, all new and great contemporary design. All staff were super friendly and helpful. Parking on site. Cannot confirm other reviews that criticized the food: great half board experience considering the cost of stay - changing three course dinner menu plus all you can eat soup / salad bar - all fresh and tasty, great service (Maja, Marcia, Jens and all others). Breakfast buffet also without any complaints! Great clean spa / sauna in the basement, closing doors at 7pm already was a bit inconvenient for relaxing after a full day of activities. Would recommend hotel, which is in close walking distance to bus stop, town centre, train station.

Great place very confortable kind and helpful people. The dinner was delicious and the breakfast incredible. The spa ins great and empty at that time of the year. We recommend for a night or two in the mountain. Accessible by train and the trip is nice in the nature

I stayed at the Altein hotel on January 2025. It is an excellent hotel and has been refurbished at a good standard. Staff is very friendly and attentive. Cleaners are impeccable. Breakfast was good as well as the two restaurants. Two minor negative aspects are 1) there is only one lift stopping at the ground floor and the wait at peak hours can be longer than desired, 2) the spa closes at 7pm which is a bit early if you are planning some Apres after skiing, 8pm closing time would be great.

We stayed there over new year's for a ski vacation and head a very mixed experience. One thing to keep in mind that this is large, family-oriented property. Where the place false short is the lack of any guest experience, especially given the high rates. You walk in and they hand you the keys, and thats pretty much it. Very little follow up on inquiries and practically no help (where to eat, ski, rent, store skis - all the basics). All our requests went unanswered (usually with a boiler plate email response written by an intern). No phones in the room so any inquiry requires a trip to the front desk where there is a large of group in line or it is unstaffed. We wanted some help planning NYE but no one really cared to help but they still charged us for their in-house party (which we were told was sold out) which they eventually removed. No big deal but it the lack of attention/ care that made our stay not great. Location: decent but its a solid walk down/ uphill with skis. Rooms: on the small side, especially for a ski holiday. Breakfast buffet is a large cafeteria style hall - no one really there to assist. Not a particularly nice experience. Customer service: very poor to non-existent. I would not stay there again. Did the job for a last minute holiday but totally unmemorable.

What was good: Receptionist efficient and friendly. Parking garage. Service and Food in Alpensand Panorama Restaurant: Excellent in every respect. Breakfast: Service exceptional, buffet fully equipped despite closure the next day. Room small but generally well equipped (slippers, bathrobe, coffeemaker, water) Blackout curtains. What was not so good. Mattresses too hard. No refrigerator ... I have medicine that needs refrigeration. Closet would be much too small for more than one night. Detail: no shoehorn.

We loved to stay in the altein. Everything to the last point was perfect. The pinball machines in the game room where just the cherry on the top. We are definitely coming back to the altein and will recommend it for ou friends and family members.