Usuario invitado
13 de noviembre de 2024
I stayed this hotel few months ago.
When I checked in, I asked how I pay for the parking fee and an employee at front desk replied to use toll machine at the exit of parking lot in hotel's basement.
After checking out, days later, I found my deposit was deducted, they said that it was the parking fee.
I asked the parking fee was double charged,and sent my bank account as a proof.
This hotel's answer was it is not hotel's parking lot.
If so, why did the employee say to use the toll machine at the exit to parking lot and why is the toll machine at the hotel basement.
Above all, nobody told the parking policy and there is no sign that shows the location of parking lot.
I am little upset due to their unkindness.
For those who will stay this hotel, please check the parking lot policy.
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