AluaSoul Zakynthos - Adults Only - All Inclusive

This review is based on my personal experience, views and the opinions of people I met whilst on holiday. When I booked the holiday back in June 2024, I didn’t realise that all the pools were not available as part of the all-inclusive package. Only upon reading reviews from Trip advisor did it become apparent that you had to upgrade to the “My Favourites Club” to benefit from the use of the infinity pools and ring-fenced bathing areas. The tour operators do NOT make this clear and it can be deceiving. Upon arriving at the hotel, the first impressions are good when you arrive, you are met with a glass of Champagne and a talk with the welcomer. At no point are the “My Favourites Club” Benefits detailed, called out or explained at any level. This leads to an amount of confusion for all holidaymakers not knowing what’s what or where you can go or can’t go, this needs to be addressed by the hotel with immediate effect. The reception looks and smells nice and gives the right impression to the people entering the hotel. My room after the upgrade was in the newer blocks adjacent to the infinity pool (Room 926) It was modern with new furniture and had a comfortable queen size bed. The room was very clean, and it met the desired level of expectation. Other rooms in the older blocks are tired and need remediation to bring them up to the same standard. The infinity pools were fine, not many people and you could acquire a sun lounger without any problem, this isn’t the same for the main pool at the top of the resort which was over-crowded and basically by 8am all the sun loungers were taken by the towel brigades. If I hadn’t of upgraded, this would have spoilt my holiday in all honesty and I really felt for the people who only had this pool as an option under the standard all inclusive package, again the hotel needs to address this. The food is okay and nothing to write home about, 1 main buffet restaurant and a snack bar that doubles up as an a la carte in the evenings. The hotel staff – Amazingly friendly and accommodating, this makes a massive difference. Top bar staff are Awesome, Alex, Tony and Manio…attentive friendly and amusing. Drinks – In general okay but not even as a “My Favourites Club” guest, can you have any premium spirits, this needs to change to provide value for money. Hotel – Clean and modern Hotel Room – Based on Room 926 – A very good standard – clean and modern with a great pool side and sea view. Food – Average – Breakfast being awful Queuing for tea and coffee machines is an absolute joke, needs more staff so a proper service can be provided. Hotel Management – Pompous and will only see people by appointment, and not visible. Lead by example. Clarity of tiered packages – Non-existent and leads to confusion and frustrated guests upon arrival, this needs to be corrected at source of complexly removing. My Favourites Club Package – Not really value for money and overpriced, doesn’t provide and additional benefits (except for the pools)

We have just come back from a week here. Day 1 no rooms were ready on arrival so we had lunch and then went and sat at the pool bar for a beer. 45 minutes later we got it as the beer pump was broken and they had to fetch them from the main bar. This was broken for the 1st 3 days so we had to fetch them from the my favourite club. Meals were challenging as there were only really vegetarian meals. Very little meat or fish for the first few days. The same 3 desserts for the whole week. Scrambled eggs are not real. Maybe powder with water. Never any hot water in a morning and only lukewarm on an evening. We never had air con but it wasn’t too warm at night but a problem in the hotter months. The pool bar staff and main bar staff were excellent but no matter how much u drink u never felt tipsy. The al a carte was either chicken stew or sea bass stew. Not bad but nothing special. Pool bar food is cold sandwiches and chips. No other options. We ate out 3 nights out of 7. Checking out of our room I was told I owe 45 euros for bottles of wine that we haven’t had. I said I want to see proof as I haven’t signed for anything. Eventually she said I don’t have to pay. Be careful as I don’t know if someone can just give a room number or they were just trying to get some money out of us. Hopefully it improves as the season goes on but I certainly won’t be looking to come back.