Graziella Patio Hotel

My partner and I were looking forward to spending the evening in Arezzo. We planned to go to the hotel for the Antique Fair . Unfortunately, the hotel sent an email the day we were supposed to arrive modifying the times the valet service /parking was available. We picked this hotel specifically because of its location and the parking options. The change, though perhaps insignificant to some, was enough of an inconvenience to our plans and expectations that we would have canceled had the email notifying us of the changes to the parking arrangement been sent before the 48-hour "no cancelation window." I called to ask the hotel if we could cancel our reservation and they said no because the request was within the 48-hour window. I tried to explain that, we were canceling because they modified the agreed terms and did not let us know with enough notice for us to cancel, but they were unmoved. They said they cannot be responsible for updating "everybody" when changes occur to what they are offering. I respectfully disagree. I am thankful that they were willing to speak to me in English and they did try and problem solve for us, but it was not sufficient. It is unfair for a hotel to say to a guest that a change in parking is insignificant because guests "only have to walk a little farther." It ignores the reality that a guest might be in a wheel chair, using braces, tired, or just old. The manager offered a voucher (and emailed us a voucher), but I do not see myself staying at Graziella Patio Hotel when I return to Arezzo. We ended up canceling our reservation without a refund.

Abbiamo soggiornato in questo meraviglioso hotel dal 31/12 al 03/01 Struttura favolosa personale molto gentile,(soprattutto la sig.ra che ci ha prestato l’ombrello perché l’ultimo giorno pioveva) Devo dire ottimo il servizio che quando arrivi ti portano l’autovettura nel garage al coperto,e quando si va via ti riportano l’autovettura all’orario che si vuole in mattinata entro le 12:00 La camera dove abbiamo alloggiato era accogliente,pulita e molto silenziosa. Posizione spettacolare per poter visitare la bellissima Arezzo. Sicuramente ci ritorneremo Giorgio e Rosa

Posizione eccellente a due passi dalla chiesa di San Francesco,strategica per visitare il centro di Rezzi,stanza accogliente e silenziosa,ricevimento gentile,facile gestione dell'auto coi posteggi indicati o col servizio di car valet (che però non ho usato). Ottimo.