Cliff House Hotel

view很贊，非常享受，酒店餐廳水準也高

The Cliff House combines an exceptional hotel with an amazing diner experience, either at the bar or at the Michelin star restaurant. It is a perfect destination for celebrating a special event. Special mention to all staff members at the reception, bar, restaurant, spa and everyone behind the scene for making this moment so special.

Amazing holiday experience! Service - location - hospitability - exceptional quality lodging and cuisine - the Cliff House is one of the best experiences we have had in 44 years of marriage. From arrival to departure - absolutely fabulous visit. Highly recommended.

I would not recommend the hotel as a 5 star. The rooms are just ok. It was my friends birthday and I thought they could have left something small in the room or did a candle at desert. We were left 20 minutes waiting for a bill at the bar and the waitress didn’t even apologise. We were told by the manager he would come out and get us for dinner as there as a mix up with our booking. We were completely forgotten about. I outlined this again to staff and no apology. The hot tub had a small bit of dirt in it. The chair to lay out in near the pool were also very outdated and not very impressive. The biggest selling point was the views. The food was fairly good also. We were also not offered any water going away.

This was our second stay at The Cliff. We stayed previously in 2022 which was a wonderful experience. Unfortunately the standard has slipped dramatically since 2022. I contacted the hotel prior to arrival as I wished to receive the cot dimensions and unlike other 5 star hotels I was informed that this information was not available. I always like to bring my own clean fitted sheets for my baby so I was disappointed by this. On the third day, our bedroom was not hoovered and the dirty towels were not removed from the room. I was disgusted to note that the sheets were still not changed after my baby had spit up on the sheets on the FIRST night. I had to let our baby sleep with us in our bed on the second night for hygiene reasons. I went to reception on Thursday and informed the receptionist that our room was not clean. The dirty towels remained on the floor, the floor was not hoovered and our baby’s sheets and our sheets had not been changed since our arrival. The receptionist did not apologise but said to let her know when it would suit us to have the housekeeping staff clean the room properly. This lack of basic service and hygiene is simply disgraceful! The floor was never cleaned in the bathroom as there was a loose tile that was never removed throughout our stay. We dined at the bar restaurant on our first night. We were informed that it was impossible to provide a plain boiled potato as only mash potato was available for our baby. The food was simply dire. The menu options were poor and the portions were tiny. We had to book into a local restaurant for dinner for the remainder of our stay. In April 2022 the food and service was excellent in the bar restaurant. It is interesting to highlight that we were never asked how our stay was when we were checking out. We have previously highly recommended The Cliff to our friends and family but it is with great disappointment that we are unable to continue to do so.