Yunshui Lanting Hot Spring Hotel

I'm afraid my experience wasn't the best. When arrived our room, the floor (carpet) was super dirty. We complained to reception and they sent a cleaning lady. She wasn't super happy to clean the floor but we waited patently. Once she finished we open the bed and saw some hairs. We called reception again. This time one of the hotel managers came to meet us. She apologized and decided to upgrade us to a nicer and bigger room for free. They still took over one hour to clean it to make sure it was in acceptable conditions. I'm not sure we were just unlucky or that is the normal standard in that hotel. In any case, the new room was good to stay and we were happy with their efforts. Breakfast is almost inexistent for foreigners and it finishes way too early: 8:30. Arriving twice at 8am, we could barely find food. Except for this location, is good (close to train station, close to hospital where you can do virus test, close to connection point to enter Changbaishan (North), close to some big green areas (pine forests) where you can have enjoyable walks in the morning or after dinner. As a conclusion, if I may give some constructive feedback to hotel manager: - please consistently and thoroughly clean your rooms when guests leave; - extended breakfast time to at least 9:30; - include more variety in the breakfast and make sure quantities are at decent level by 8:00.

一出高鐵站就能坐上酒店的專門接站車，司機態度非常好，特別方便，十分鐘就能到達酒店。酒店前台姐姐和經理姐姐人特別好，特別熱情，我們三個人訂了一個標間，本來想加一個人的温泉，結果經理姐姐直接多送給了我們一份温泉和早餐，特別特別驚喜。房間空間很大，衞生也很好，睡得很安心舒服，露天温泉也很有意思。退房的時候可以寄存行李，姐姐還給我們説可以送站，但是我們自己找了司機就沒有用酒店的送站服務，走之前姐姐還給我們三個送了三塊人蔘香皂當做小禮物，特別感謝。整體來説服務非常好，下次來還住!

我們對櫃枱服務人員的態度非常失望。我們因為要泡温泉在別家酒店轉過來。我們沒有找到交通過去。打電話到酒店衹告知沒辦法，完全沒有進一步提供幫忙或其它用用訊息。反而是之前的酒店熱心幫忙我們解決了問題。沒有對比沒有傷害，我不推薦這家酒店。設施也舊了，洗手盆有點阻塞。其它服務人員中規中矩。