Mercure Changbai Mountain North

Brand New hotel near changbaisan railway station. Have transfer from railway station to hotel so comfortable. Helpful staffs and good service upgrade room for us Have convenience store and food near hotel Breakfast delicious have washing machine use free. Have snow everywhere very exciting for my childs

Very good service and hygiene, front desk also willing to help and friendly

The hotel offers free pick up service from the train station, which allowed us to connect with a driver called Ting Ting. The distance from Changbaishan railway station to the hotel is about a 10 min drive away. The hotel is clean, offers hot ginseng tea and the room is extremely spacious. The amenities kit is good too, with body lotion provided. Guests services staff are extremely helpful and kind. However, we spoke mandarin with them so I think the experience will be better if you spoke in Chinese. Breakfast at hotel is also a great spread - mainly noodles, rice, and Chinese dishes that tastes great. Coffee machine provided relatively great espresso (for an automatic machine). However, the highlight would be Ting Ting; whom we connected via Mercure. We were tourists without a local Chinese mobile number, so she knew and told us it’s extremely difficult for us to get anywhere in Changbaishan (there is only a local T3 ride hailing app, and Didi is not applicable there). She offered to drive us around for our stay (3D2N) instead, and taught us how to book our tickets for Changbaishan National Park. She also recommended and drove us to dining places that she has tried, and they were indeed great shops with tasty food! Ting Ting also reminded us what we needed to prep to go up to Changbaishan and took us to rent the necessary gear (fleece guard protection for knee, fleece shoes etc) as we did not have the right attire for the -10 and up temp in early March. She is extremely helpful and kind. Highly recommend Mercure and Ting Ting! 美居酒店又干净，房间也很大。早餐也丰富，多样。咖啡机的意式浓缩还很不错。酒店的柜台和工作人员都很友善，服务周到。因为酒店有包接站服务，我们链接了司机婷婷。她真的太好了，我们没大陆手机号，不知道根本去不了哪里。婷婷也教我们怎么购买长白山景区票、怎么玩。然后重要的是她也提醒我们上长白山需要注意的-我们不够防冷和防风的衣裳和鞋子，所以她也带我们去租了。婷婷也介绍我们好吃的地方，真的赞赞赞！

The location of the property is good.

the service is very good

長白山高鐵站二道白河美居酒店的服務確實令人印象深刻！即使深夜11點多抵達，酒店仍貼心提供免費接站服務，車內温暖如春，空調開得恰到好處。更驚喜的是，房間已提前調好舒適温度，細節之處盡顯用心。劉樹娜的熱情接待尤為暖心，從接站到入住指引到再到行程建議都周到專業。這種"到家式"的體驗，讓冬日長白山之旅從第一刻就充滿暖意。