Delphin Diva Premiere

We stayed at this hotel as a group of two adults and an 8-year-old child for 7 days at the end of July 2025. About check-in. We arrived at the hotel at 7:30. The girl at the reception did not speak Russian, so we had a conversation in English. She took our passports and asked us to fill out a guest questionnaire. She said that our room would be ready around 12:00 or 13:00, but we could leave our luggage at the reception and use the hotel services freely. Then she put a fabric bracelet on each of our wrists. This was our 2nd time at the Delphin chain of hotels, so the bracelet was green with a seven-digit number. If this had been our 6th time, we would have been given a silver bracelet. We were finally given a room at 10:40. This happened by chance, as we went to the reception to get summer clothes from our suitcase. A staff member, not the one who checked us in, noticed us and said that our room was ready. We were very happy, as we had hardly slept during the overnight flight. About age restrictions in the restaurant, pool. We went to the hotel restaurant, which is on the same floor as the reception. The choice of dishes pleased us and reminded us of what we saw at the Delphin Palace Hotel in 2024. Having put the necessary food on the plate, we sat down at a table in one of the parts of the restaurant. The waiter came up to us and asked if we wanted coffee. Yes, it was our mistake, we didn't notice that in this section of the restaurant there was an inconspicuous sign "Restriction 13+". We apologized and said that we didn't notice the sign. Then we went for a walk around the hotel grounds and noticed that there are swimming pools there, where children are also not allowed, and that's okay - you just need to know that there are such restrictions. About the room. We took the Sea view room. We got a room on the 5th floor with a wonderful view. The balcony of the room overlooks the main pool, which allowed us to see the shows that are held from above during the day. At 18:00 we encountered a situation where there was allegedly no hot water. It turned out that we had to run the water for 1-1.5 minutes for hot water to flow. We figured it out ourselves, otherwise we were about to call the reception. There was no "Don't disturb" sign in the room. In the morning on the 2nd day they knocked on the door and gave us a pink beach bag with the Delphin logo. At 1:30 am you can hear coughing in the next room. Our room was clean. About Wi-fi. Access details are given at the reception upon check-in. The quality of the Internet is admirable. You can make video calls not only from your hotel room, but also right on the beach, on the shores of the Mediterranean Sea. Mini club for children. The girls work great, entertain the children, are very polite and friendly. It's good that there are Russian-speaking animators among them. Water slides for children. There is a 40 cm deep paddling pool. It has an awning to protect children from the scorching sun. There is

The mattress in our main bed was broken. We informed the reception, but nothing has been done about it yet. I hope that the matter will be resolved soon.

The best family hotel. Has everything for kids to teens to Adults. Staff is super couteous and food service is very well. The hotel is pristine and kept very clean. The beach has a pool bar and people serve where you are sutting with roller skates. One never goes hungry or thursty here.