The Bank

Booked for two nights at Hogmanay, however decided to leave after one. Initial impression, nice spacious room. Booked for Hogmanay dinner, dining room cold. Husband ordered Seafood Broth, tiny amount of veg, mostly sauce. I ordered Gluten free fish cooked in butter, asked if chips could be changed to potatoes, plate arrived with a small fish and rest of plate boiled potatoes, no attention to detail, no veg as menu. Asked a waitress if I could have some veg, boiled peas arrived. From there the atmosphere changed, the previously very friendly staff, little eye contact and we sat for a long time waiting to pay or add bill to room. The breakfast was the worst we've had, again staff unfriendly and a long wait from unsmiling unhelpful staff. Husband Scottish breakfast, mushrooms cold and rest of breakfast very overcooked. Tomato sauce, cheapest, taste of vinegar. GF, told the Hollandaise sauce for eggs Benedict not Gf!!! All recipes you find, all GF Menu says to help yourself to the fruit and cereal etc. Didn't dare ask for GF cereal. Orange juice tasted similar to diluting. a small dish with a few bits of melon, and 4 whole apples. Asked if there was anymore melon, again no eye contact, and felt everything a bother. Opted for scrambled egg, tomato, Gf toast, waitress asked if I would like salmon or bacon. She asked if was Coeliac.......Yes. Breakfast arrived Scrambled egg, tomato, no toast or bacon. Waitress asked if we had everything, I asked for toast, but thought I better not ask for bacon. Due to wait we had another pot of tea- one teabag in a big pot, coloured water. The usual review e mail arrived within a few days, did mention all above issues, no response and not on website with other reviews. Such a disappointing end to 2024. Staff training needed, all the issues were the hotels fault, not ours, attention to detail lacking on many counts. One night was enough.

A very friendly girl showed us to our room. The room looked lovely and was exceptionally clean and spacious. Lovely decor. Not a sea view but only there one night, looked onto beer garden. Unfortunately we got little sleep due to whoever was staying in 27A. The floor boards from above were creaking very loudly on and off as they paced the floor from 3am. Could also hear every time they flushed the toilet. Need to sort the soundproofing before allowing guests to stay in this room. Lovely room otherwise. Cooked breakfast good but unfortunately the bacon was overcooked. Would definitely stay again but requesting an upper room with seaview.

Another fantastic meal here. The staff are lovely, great service, delicious food, HUGE puddings that couldn't finish, tasty cocktails, great wine selection. Such a nice atmosphere & great location. The staff are amazing, lots of specials & great views during day.

Lovely ground floor suite (room 6) - probably the former bank managers office overlooking the street - with a smaller extra room at the back for watching TV, looking out to the beach behind. The hotel has a dining room with terrific views to the beach, and a lively bar area. Staff were all very kind and helpful.

Very disappointed with The meal - 2 of our party had macaroni cheese - both came cold - one of our party had minute steak ciabatta- steak/mushrooms/onions were cold and ciabatta hard as a brick - only meal that came hot was the fish and chips. Have ate at The Bank on other visits and had an excellent meal - menu very limited

This is our 4th visit to Anstruther and The Bank, however on this visit I was very disappointed. The menu was very small. My starter haggis bonbons was overdone and sauce was not nice. My main a prawn cocktail, was lovely. Staff were very nice, however the food let the place down massively. My mum had scallops as a main course, she had 3 scallops on a plate with nothing else and definitely not worth the money Over priced and poor menu. Will not be going back