Annabelle Beach Resort

We stayed at the Annabelle for 4 nights. The hotel was clean, the service extremely friendly. Bar staff especially, nothing was too much trouble. The food was good, lots of fresh fruits and salads, perfect for the hot weather.

Trying to give constructive review, but as others have mentioned, this is definitely not a 5* hotel, at best a 3*. The rooms are quite tired and need updating, I have attached some pictures, this was not the reason however, why I would not return to this hotel even if it was free. 1. I asked the room maid for some additional pillows (the ones on the bed were literally paper thin). She said they were none, which I accepted. However 10 minutes later, she knocked on the door & gave me several pillows and asked for money, I explained I didn't have any, I pay for everything via my phone, not sure this was understood but she shrugged her shoulders and left. 2. The cleaning of the room was very very basic, the floors were not swept, the bathroom was not cleaned, I believe the towels/sheets were changed & bins emptied but that was it. I did speak with reception but it did not improve. 3. We had several brand new Nike T-shirts with tags attached, taken from our room. (I had unpacked our clothes and put into the wardrobe) I reported this to reception, who asked if I had looked everywhere in the room, I said I had, the T-shirts had not been worn yet so I know where they would be in the wardrobe. I was told to return the next day as they would speak with the cleaning supervisor. The thought that someone had gone through our clothes really left me feeling uneasy so I went back to the room and packed all the 'named' labelled clothes back into the suitcase and locked it. I did return the next day and spoke to a different person at reception who asked if the clothes were in the suitcase or wardrobe and intimated this had happened before. Needless to say, the T-shirts were not found. If I'm being honest, this ruined the holiday and has never happened in 40+ years of travelling. 4. Finally, the food - you can see the picture of the raw chicken that I has eaten some of before realising. I took the plate straight to the Restaurant Manager & told him that 'you are going to make people ill if you serve this', no apology, just a nod and I assume went to tell the kitchen staff. The food in general is 'recycled' from night before, which I understand happens from a cost perspective, but there is no imagination, more pizza, chips, sausage rolls which is fine but not 5*, would have liked to seen some themed nights or more authentic Greek food offerings. Are there any good points about this hotel? The pools are nice, again could do with a decent clean to get the green scum around the edges and the pool bar guy is great at his job. The sea is lovely (take beach shoes) as some stones/rocks to get into the sea. Apart from that - no. I've been to Crete previously about 8 years ago and had a totally different experience. I wont be going back again. This hotel very much feels like a money making machine with no care or attention being put back into the hotel.

We have just come back from the Annabelle, our 4th visit in ten years. The grounds are beautiful and well maintained. Rooms are typically greek , spacious and comfortable, lots of cupboards and drawers, thoroughly cleaned every day. Food is varied and typical of all inclusive. There is an al a Carte option. More 4 star standard. Can't comment on the cocktails as I prefer wine and prosecco. The staff are brilliant and we are English!! All very welcoming , reception, bars, restaurants, cleaners and animation team. Big thank you to Gianna, top bar, Richard,(Dimitrios, ) pool bar, Costas , taverna, Irini, taverna, Georgios, beach bar and the wonderful man himself Antonios ❤️ There is access to the beach without steps . The beach is shingle with rocks but is very scenic and relaxing . If you like walking , there are some beautiful sandy coves nearby. Yes there are some areas that need upgrading which are the public toilets at the pool areas and the parasols on the beach need replacing , furniture in the rooms but overall we would definitely go back.