WorldMark Anaheim

Wyndham sent an e-mail from a do-not-reply e-mail address "confirming" we had canceled our reservation, they were sorry we couldn't make it! I called the number on the e-mail saying "we didn't cancel." They said "you can't call this number, we can't help you." I said "it's the number on the e-mail." They said "you have to call Vacationshare to discuss it with them." I was like "I have no idea who that is." Turns out Wyndham lets their rental bookings be managed through a third party. They will not take ownership for the third party. I spent literally two hours on hold with Vacationshare before I gave up.

My family and I had an absolutely terrible experience during the sales presentation at WorldMark Anaheim. We arrived the night prior and were staying as guests of my Sister-in-law. We were promised a "fun" sales presentation, and we made it clear to the concierge who signed us up that we had no intention of buying a timeshare—especially since we already had access through our family. Despite this, we were forced to sit through 2 hours and 15 minutes of relentless pressure from the salesperson, Mona Lisa. From the very beginning, Mona Lisa was rude and dismissive of my needs. I told her at the start of the presentation that I have medical issues with my back and would need to stand most of the time. Later, she used this against me, claiming that my standing was "bothering and concerning" everyone in the room, which was both insensitive and humiliating. Throughout the presentation, Mona Lisa constantly interrupted me and even attempted to portray my wife as someone who has to "put up" with me. She took things further while we were walking down the hallway to view a suite, telling my wife that my opinions didn't matter and that I should keep them to myself—all because I expressed that I did not want to buy a timeshare. The presentation was supposed to be 90 minutes, as promised by the concierge desk, but Mona Lisa stretched it out to over two hours, with no regard for the promise made to us or our time. We made it very clear from the start that we were not interested in buying a timeshare. It doesn't suit our needs, and we do not see any value in it—especially with the ongoing monthly maintenance fees. Despite this, Mona Lisa continued her aggressive tactics, making the entire experience feel like we were being strong-armed into a purchase we clearly didn't want. To make matters worse, after this awful experience, I spoke with manager Randy, who was sympathetic and promised that someone from the sales department would reach out to apologize. He assured me multiple times that this would happen, but we never received any follow-up call or apology. It's extremely disappointing to see that even after expressing our grievances, the promises made to address our concerns were empty. Why is your sales department so aggressive towards people who have explicitly said they are not interested? And why promise a "fun and easy-going" sales presentation if the reality is a pushy and uncomfortable experience? These misleading tactics do nothing but frustrate and alienate your guests. If WorldMark is truly the best vacation timeshare, as claimed, then such high-pressure tactics should be unnecessary.

The rooms were a great size and had all the accommodations you may need. Large fridge/freezer, dishes, cups, bowls, utensils, microwave, toaster, stove, oven, stacked washer dryer, laundry soap, dish soap. The one downside for my husband and I was the couch pull out bed. We had three kids that shared the king sized bed and hubby and so shared the queen hid-a-bed in the couch. It was not great. The food options in the cafe area was pretty good. Check my pictures and videos for a peel at that. We would have packed differently had I known all that was available in that food area.