Usuario invitado
29 de mayo de 2024
I am extremely disappointed with this hotel and its management. During my stay, I found bites all over my body from bedbugs after the first night of sleeping in the hotel. A doctor confirmed these bites were indeed from bedbugs and not mosquitos as initially thought. I did not stay anywhere else during my trip, so the source was definitely this hotel. Upon returning to my country, I immediately sent a complaint to the reception. They assured me that my complaint would be forwarded to the management team, who would get back to me. It has now been two weeks, and I have received no response. To make matters worse, I brought the bedbugs back to my new flat and had to hire a specialized company to remove them. This was a costly and stressful process. The lack of communication and concern from the hotel's management is utterly unacceptable. I strongly suspect that my experience is not unique and that the hotel frequently fails to respond to guests who have encountered similar issues. This negligence suggests a systemic problem with bedbugs in the hotel, which is deeply concerning. I will never stay at this hotel again and strongly advise others to avoid it as well
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