XO Hotel Inner

The staff at reception were very pleasant and responsive. I was a little alarmed that I was given key card access to the luggage room, and I was also surprised that I was able to keep the keycard too! It made me worry about my luggage before I was able to check in. It is not a secure way of storing people's personal belongings. This system needs to be changed and managed by the staff and not the hotel guests. The location was excellent, in a great neighbourhood and close to the tram and a short ride into the centre of town. It is also walking distance, if you are a walker. The room I had was small, but adequate, but there was a level of unacceptable dust and cobwebs. The carpet near the bin, under the desk, clearly had a coffee stain, which was unsightly. I had to plug in the television, as it had been unplugged from behind - lifted the TV off the wall to find the plug hanging loosely. The bathroom was clean, the water presur excellent, and the amenities were plentiful with excellent water pressure. There was adequate storage, and I overlooked the side residential street with wonderful light and aspect. The bed was very comfortable but small and suitable for 1 person or two small people. Room service was poor. Folding back the duvet and not straightening the sheets or setting the pillows back into place was poor, as was not wiping down the bathroom sink. The decor is a little dated but in good condition. The windows were openable, and the ventilation and heating/cooling were excellent. The old coffee machine needs to be replaced or removed. The use of plastic cups covered by plastic wrapping and small plastic containers for the shampoo, conditioner, handwash, etc. is very old fashioned and should be discontinued ASAP as they are environmentally inappropriate these days.

A dump of a hotel, to be avoided. Sheets with large rips and holes in them. Vinyl furniture in entry falling apart with plastic peeling off it. Dirty lobby. No extra blankets or pillows in the room. Asked for extra blankets was told there were no clean ones available but we could have dirty ones if we wanted. Plastic peeling off the vinyl headboards of the beds. Coffee machine in the room was broken and unusable (leaked water everywhere). Electrical issues in the hotel. Bathroom mirror light didn’t work, asked for it to be fixed and was told they are all like that due to bad inverters used in the hotel bathrooms, can not be repaired. It seems owners are cutting costs everywhere at the expense of quality. Even the milk for breakfast coffee was significantly watered down making the coffee undrinkable. I would go on, but I think you get the point. This is a complete dump of a hotel. Do not believe the photos and descriptions on their website.