Rosewood Amsterdam

Appalling. Don’t go there. It was Mother’s Day and I wanted to do something special. We live just up the canal from the hotel and having followed its development (closing off the road for years) we were excited for weeks about going there for breakfast. I attempted to book a table through the hotel’s online system. To this I received a terse automated email reply saying that this was not possible. Really??? I tried again this time by email. I received a polite reply stating the same. Finally, after some pressing it was admitted that a walk-in for breakfast at either of their restaurants would be possible on the day and that we would be welcomed. My wife and daughter enthusiastically arrived first. I parked my bike and as I approached the Dutch and friendly doorman he bid me good morning and asked what I was coming to do. I said “breakfast”. He said it was closed for breakfast…. Not quite believing him, I went in anyway to find my wife in conversation with a woman at reception. She displayed all the charm of a recently painted grey wall. What she lacked in personal service disposition or friendliness was matched by an equally evident lack of training. She reaffirmed that there would be no breakfast that all the rooms (but not the entire hotel) had been booked for a birthday party. She was totally unapologetic, made no effort to show any degree of hospitality (e.g. “may we offer you a coffee” or “may I show you around” or “may I bring you some croissants”) nor made any attempt to take our name or offer us anything whatever. Basically, we were a nuisance. My predisposition to loyalty immediately dropped to -100%. She also said she was the duty manager when in fact it turns out she was only the front office manager. Misrepresenting yourself to me does not ingratiate. My wife asked her a question and she totally ignored her and again repeated the same mantra.  We were shooed away with a perfunctory “you’re welcome back any time”. I’m afraid that I was so affronted by this treatment that I momentarily lost my temper. There we stood outside, like outcasts, wondering what on earth to do next to salvage the day. It ruined Mother’s Day. I cannot comprehend how a five star luxury hotel with two dining rooms for breakfast has both closed, how we were told we would be welcomed and how such a poorly disposed and trained individual was left in charge. Picking up from my original email enquiry, we received an email apology. It stated it was an exception and we would be welcome back any time. I wrote back with a full account saying that even this apology was woefully inadequate. That was 36 hours ago and I have still not received a reply. We are not accustomed to being treated in this way almost anywhere or by anyone. We frequent the most modest eating establishments as well as luxury hotels around the world and enjoy open and friendly human interaction with all walks of life. It is our family culture. At the Rosewood Amsterdam they are clearly

Just had a look around Rosewood Amsterdam. Opened today, very beautiful. Flowers are the best I have ever seen. Quality in all the detail. Staff are really friendly and enthusiastic to help. I will need to make an appointment to check out the spa.