The Signature Hotel

This hotel is rated 4 stars. The hotel building looks 4 stars but the service was not. My first problem was with my TV. Sound but no picture but this was rectified. My room was very comfortable. The bathroom was small but adequate. The restaurant service was indifferent. I waited for 20mins for someone to take my dinner order before going & looking for someone. For 4 stars it appeared understaffed but probably because of a lack of guests. Same experience at b'fast I ended up seeking service even though there was a buffet but I was not told I could order an egg (only) omelet until it was offered to me. Once contact could be made with staff then the service was very good. Overall, I had an enjoyable experience putting service issues to one side.

The only reason I stayed here is because this hotel was booked by Intrepid as part of a tour of Jordan. This is not a hotel I would have booked myself, as I believe there are far better hotels available in Amman. Due to my flight arriving in the early hours of the morning I arrived at the hotel around 4am. I asked if I could have my room early, and said I would pay for the early check in. The gentleman kindly obliged, but insisted I could only pay by cash and not by card - with no explanation as to why, when it clearly states on their website that they accepted both card and cash payments. When I did pay the JOD 25 on my departure I was not given a receipt. So call me suspicious, but it’s my belief that cash was not processed through the books, hence the insistence on cash payment. The room itself was pretty basic, but comfortable enough. I only slept for a few hours that first day, as I wanted to explore Amman and not spend all day in bed. I was pretty cold that first night and realised it was because the window did not fully close - there was a gap of around half a centimetre. So the following night I requested an extra blanket. The bathroom definitely needed updating, but it was more than adequate. I had WiFi in my room, but the television wasn’t working. I could also smell cigarette smoke in the room. I was provided with a large bottle of water each day. Breakfast was unimpressive. If you want toast, be prepared to stand there holding down the toaster! There is fruit available, but I question their freshness. The hotel is less than a ten minute walk from downtown, and I walked to the Citadel in under half an hour. Amman is very hilly, so be prepared for lots of steps and steep slopes. If you’re not in the best shape physically, you might be better off using taxis. To summarise: it’s my belief that there are far better hotels in more desirable locations for the same price (or less) in Amman. Would I recommend this hotel to my friends? No. Would I stay here again? No.

Spacious rooms and comfortable beds, very clean hotel with a friendly helpful staff. Nice lounge and a good quality of food . Great location 5 minutes walking to the downtown, lobby decoration are very nice . Management are very polite and professional they offer free upgrades

The hotel is very good place and the location is very perfect , the services is very good , the food is nice anf espicaillay the tradtional one , i will come back to the hotal , and i will recommend the hotel for my friends and my family hope a best of luck for the team

It’s a first time for me in this place , I was afraid from the hotel servics , but I was wrong the hotel was very nice and clean and everything was very good and nice , the prices also was very good even the loaction and the employees for sure it will not be the last for me