Amboseli Serena Safari Lodge

Not sure if he was the general manager or head of the reception was not accommodating at all like he did not want guests there despite a receptionist was willing to assist The GM had like a stone face !

Whilst the food is excellent, and most staff are extremely friendly and efficient, there are significant shortcomings. The rooms are in need of upgrading, or perhaps even rebuilding. Some of the staff were out of their depth - they needed further training in procedures and efficiency. Unfortunately most of the rooms have no views of the National Park and any wildlife that may be passing. The gardens and seating areas are really pleasant.

After a long flight and an equally long drive, we finally arrived at Amboseli National Park, and the beauty of the park instantly made it all worth it. The view of Mount Kilimanjaro was absolutely mesmerizing. On our way to the hotel, which is nestled right inside the forest, we were greeted by sightings of elephants, birds, and zebras—it felt like a magical introduction to Amboseli. Upon arriving at the hotel, we were warmly welcomed with a refreshing cool drink, and the check-in process was smooth and hassle-free. Our room, while on the smaller side, was very cozy. We had booked the base category rooms with a garden sit-out, and although space for the third bed was a bit limited, it was manageable. In any case, the room size didn't matter much as we spent most of our time out on game drives, soaking in the incredible scenery and wildlife. The bathrooms were clean and basic, meeting all our needs. What really surprised us was the food. The hotel served an impressive spread of Indian dishes, from vegetable curries and daal to freshly made rotis. There was even a live pasta station and a tempting selection of desserts! Fresh avocados were served on demand, and the salads were mind-blowing. One of the highlights of the hotel was its beautiful bar, which overlooks the forest. We were lucky enough to spot elephants right from the bar while enjoying our drinks—a surreal experience. Overall, Amboseli National Park was stunning, and we even witnessed an exciting lion chase during one of our drives. It was an unforgettable trip, and we’d highly recommend a stay here for anyone visiting Amboseli!