Pestana Alvor Beach Villas

El Pestana Hotel South Beach estaba idealmente ubicado en la playa. El hotel era muy cómodo y disfruté de mi estadía de 8 noches en el hotel. Me gusta caminar / caminar y realmente solo tuve que caminar unos pocos metros hasta el malecón para disfrutar de largos y agradables paseos por la playa. Los acantilados también están muy cerca, y pasé mucho tiempo explorando y caminando por los hermosos y majestuosos acantilados. El personal fue extremadamente amable y servicial, con mención particular del amable y siempre servicial equipo de desayuno. Estuvieron atentos a mis necesidades y siempre estaban felices de verme. Gracias a todos por una estancia de lo más agradable.

My elderly parents stayed at the Pestana beach villas for 2 wks. They were really looking forward to their long awaited, hard earned holiday but were very disappointed. On arrival they had to wait nearly 4 hours before they could go to their apartment. They were aware that check in wasn't until 3pm but were told it would probably be possible earlier. My elderly parents had been travelling since 4 in the morning and were not permitted to enter their villa one minute before 3pm. Prior to their arrival I asked if I could see where they would be staying. I was refused but I was informed that I could request ground or first floor accommodation . I requested first floor but that wasn't granted. The accommodation itself was very poor, and in need of an up date. The minuscule kitchen was inadequately equipped. On multiple occasions they had no hot water in the mornings, having to have cold showers and treck over to reception to try to resolve the issue. They were supplied with shabby towels with holes. The access to the villa was a death trap, especially for elderly people coming back late at night in the dark, as the pavement outside was in a dreadful state of repair as my photos show. Mum fell on a large hole which had not been fenced off and was left exposed. Clearly there was maintenance being carried out, however my parents were misled regarding the extent of this when booking. Extremely poor level of care and poor standards.