Yellow Alvor Garden - All Inclusive

Este alojamiento en el que me alojé en Yellow alvor garden es el peor hotel en el que me he alojado, en el Algarve (Portugal) dicen ser un hotel de 4* pero en el sitio jet2 dice 3* en mi opinión debería ser 2* el personal es muy grosero y condescendiente muy inútil. Como un hotel de "4 *", ni siquiera tenían menaje para preparar té o café en la habitación, no había nada para beber en las habitaciones, o tenía que esperar hasta el desayuno para tomar una copa o bajar hasta la recepción si tenía sed. la noche, ya que tenían un dispensador de agua allí, la comida no era excelente, siempre estaba tibia o fría hasta que la rellenaron, probablemente fue por eso que tuve una intoxicación alimentaria unos días después cuando fui a quejarme con el personal de recepción. Me dijeron no hay forma de que eso sea posible, negó que alguna vez me haya pasado, siendo muy grosero y condescendiente. El servicio de limpieza hizo lo mínimo necesario cuando se trataba de limpiar la habitación, también se encontró con vasos de papel en las habitaciones y en el restaurante para las bebidas y manteles de papel en la mesa al comer y, por último, pero no menos importante, el último día de nuestra estadía el ascensor se rompió abajo y nos dijeron que recibiríamos ayuda con nuestras cosas si no lo arreglaban para cuando nos íbamos, no solo no lo arreglaron, sino que pedimos ayuda con nuestro equipaje, nos ignoraron y tuvimos que bajar varias piezas de equipaje 3 tramos de escaleras por nuestra cuenta, la peor experiencia de mi vida No recomendaría este hotel en absoluto.

JUST RETURNED FROM HOLIDAY 7 nights read previous reviews before going totally different from what we experienced food staff and room was great staff helpful and friendly room was clean and tidy with housekeeping daily food was hot and tasty don't be fooled by some people's remarks give it a try we will definitely be revising

10 day break. Overall enjoyable having read reviews before arriving we had low expectations, however in general we found clean hotel and room serviced daily, very friendly and lovely bar staff, all other staff very helpful and polite. About 15/20 min walk to village of Alvor or taxi for about 6 Euros beautiful port with lovely walk to the sea, shops and many cafe/restaurant. THERE IS A COURTESY MINI BUS TO VILLAGE OR BEACH AT SET TIMES. A taxi to portimao is about 10 min from Alvor and costs about 10 euros each way. The few negative points for us were mainly when coach loads of people arrived although staff coped extremely well it was too many for the restaurant and the one and only operating bar by the pool. Queues and pushing from new guests could be over whelming. We were lucky that during our stay this only happened weekends but the rest of the time was perfect with great service. One thing to note is nothing to do with hotel but Jet 2. There was no rep present, although you do get a contact number . Also you get dropped off at the hotel along a path before The Yellow Garden. This isn't too bad walking with wheeled cases to the hotel as it's only a short walk and down hill but return is ridiculous considering you need to be at original drop off point for pick up half hour before and if, as it did on occasions rain, there is no shelter. Again although the walk is short its up hill and too far away to wait at hotel and quickly get to the coach when it arrives. The driver wouldn't see us behind the greenery between Pick up and our hotel. Can't understand why jet 2 coaches don't stop outside hotel when others during the week did . Overall lovely time