La Quinta by Wyndham Altoona des Moines

Very satisfied. Have stayed here before. Facility is looking a little tired but very comfortable will stay here again.

Pool was closed apparently had been closed for a month. There was nothing on the websites or information telling you that the pool was closed, which was the whole reason why I booked that hotel rooms were icky. Carpet was wet and sticky bathroom had soap scum in the tub, just disappointed all the way around, breakfast was decent the hotel. Staff was wonderful no discount for the inconvenience of not having a pool had a very disappointed granddaughter.

Great place to stay. Friendly staff. Great breakfast. Close to Adventureland, very easy drive to the park and back.

Not acceptable hotel practices. Made reservation for three nights. Cancelled third night within required time at the front desk. Front desk clerk would not enter it into the terminal and said they would do it in the office. Attempted to check out the next morning. Front desk refused to print me a receipt and said it would be emailed to me. It was not. I tried to get a receipt and called Wyndham customer service. No luck. Days later an incorrect receipt was emailed to me from a gmail account. It was incorrect. I was charged for all three nights but refunded for the first and least expensive night but not the third and most expensive night (~$50 more). Replied to the email. No answer for over a week. Re-contacted Wyndham customer service. It has been over a month now since my stay. I have been traveling for business for over 40 years. Worst ever treatment.

Everything at this place was in order and everyone was friendly and accommodating. Would stay here again

I stayed here for a funeral of a family member. I booked and paid through Trivago. I was charged for the room twice from this hotel. After much back and forth, I received a credit for one of the charges. Now they do not respond to me or return calls. I wouldn’t recommend this hotel to anyone. THEY ARE NOT HONEST!

Spent just one night. Hotel is Very clean (looks new) facility. Friendly staff. Lots of options for restaurants nearby. Nice fitness room and lots of breakfast options. Convenient location off of interstate and easy to get to. Price a bit high.

I have stayed at this location multiple times and it is always my go to when making calls in the Des Moines area. Shaun is always helpful and courteous, and I would highly recommend this hotel to anyone coming thru the area. Great quality for a great price.