Jet609457
20 de agosto de 2024
I’ve stayed at this hotel numerous times for business that I do in the area. Each time they give me a hard time about using the credit card that I book with saying that I need to actually present the physical card upon check in, (which I share with my boss). I had had a credit card authorization form completed TWICE so that it doesn’t continually happen, but today upon check in, after a long day of driving and work, I was again asked to present the card. And when I said they should have the authorization on file, they could not find it. Heather, the GM was very rude to me. Couldn’t explain to me why this particular Holiday Inn is the only one that makes me go through this every single time I stay, (and I travel frquently). It’s a shame because I like the brand and the hotel is typically a decent/clean hotel choice, but unfortunately, I may have to find another option when in town because I do not like the way I have been treated the last 2 times I have stayed at this property.
Traducir